Brittany Watkins
Miami
Summary
Highly organized and proactive Senior Administrative Assistant with extensive experience supporting senior executives and cross-functional leadership teams. Skilled in managing complex calendars, coordinating travel, and ensuring seamless day-to-day operations in fast-paced environments. Adept at anticipating needs, streamlining processes, and maintaining clear communication across departments to drive efficiency and executive productivity.
Overview
13
13
years of professional experience
Work History
BED MANAGEMENT COORDINATOR
Jackson Memorial Hospital
Miami
08.2022 - 03.2025
- Expedited placement of 100+ patients daily by collaborating with physicians, nursing staff, and admitting to optimize available bed utilization, reducing average patient wait times by 15%.
- Document bed placements in Tele tracking for accurate hospital records.
- Collaborate with physicians and staff to maximize bed utilization.
- Conduct daily rounds to assess bed requests and ensure appropriate care levels.
- Manage staffing schedules in Clarvia to maintain optimal hospital coverage.
- Responsible for accurate and timely data entry into staffing system.
- Responsible for generation staffing reports for analysis as requested.
- Communication effectively with staff to match staffing capacity to demand.
- Responsible for the daily implementation of patient safety tech plans including assigning them to patients as requested per process, data entry for staff allocation and reallocating sitter staff based on needs of patients.
- Organized weekly staff meetings where ideas were shared regarding improvement initiatives for upcoming projects.
SENIOR ADMINISTRATIVE ASSISTANT
University of Miami
Miami
11.2021 - 07.2022
- Facilitated department leadership with clerical tasks, enhancing team efficiency.
- Scheduled virtual and in-person meetings, drafted agendas, and distributed materials; followed up on action items.
- Manage complex, overlapping calendars for senior executives, prioritizing meetings, resolving conflicts, and ensuring leaders are fully prepared and on schedule.
- Implemented research, data analysis, and clerical support for various special projects of executives to ensure successful completion.
- Prepare detailed meeting agendas, briefing materials, and presentations for executive meetings, leadership sessions, and cross-functional initiatives.
- Coordinated meetings, prepared documentation, and ensured all materials were organized and distributed in advance.
- Handled the management of expense reports, invoices, and purchase orders to keep precise records and comply with financial regulations.
- Directed calls effectively, connecting callers to appropriate resources.
- Assisted in securing clinical sites for students, facilitating educational success.
TRANSPLANT QUALITY ADMINISTRATIVE COORDINATOR
Jackson Memorial Hospital
Miami
04.2017 - 10.2020
- Obtain daily transplant removals.
- Conduct audits of peri-operative data of all transplant proceedings for required data elements to ensure compliance with OPTN and CMS regulations.
- Extracts multiple data points for quality and improvements analysis in addition to data elements for compliance.
- Audits consist of multiple data points to analyze compliance including but not limited to ABO verification, ischemic times, operative times, vessel use and blood products usage.
- Conducts audits of medical records including documentation by multidisciplinary team members, and physicians and surgeons, to assess compliance with OPTN, CMS, and JHS rules, regulations and policies.
- Compiles multiple data reports in varying formats for quality, financial, regulatory, and strategic purposes both to MTI and JHS departments, Include run charts, pie charts, bar graphs, including representing basic to moderately complex statistical analysis.
NURSING ADMINISTRATION STAFFING COORDINATOR
Nicklaus Children's Hospital
Miami
10.2018 - 03.2020
- Accurately record staffing and nursing pay practices in a computerized system (Clarivia/Kronos).
- Answers employee calls regarding staffing/scheduling function, preparing staffing on a timely basis and communicate with the Leaders so that they can make staffing decisions.
- Attends bed control meetings at all times, Edits Kronos transactions in a timely manner and within guideline with payroll department.
- Prepares payroll correction and ESP forms when necessary.
- Responsible for request of off and on-call schedule, responsible for the staffing system functions (Clairvia Web/Client).
- Consults with nursing department staff and supervisors concerning the staffing scheduling needs to reduce/eliminate problems.
SENIOR BILLING SPECIALIST
Medstar Georgetown Hospital
Arlington
11.2013 - 03.2017
- I directed more than 200 client accounts, monitored invoicing and payment tracking, and managed account reconciliation for a wide variety of clients.
- Improved portfolio outstanding by over 25%, by implementing proactive calling and enabling an efficient collection strategy.
- Resolved challenging disputes for billings, assisted clients in finding a favorable outcome, and enhanced overall customer satisfaction.
- Established automated billing that reduces manual mistakes and increases invoice cycle efficacy by 30%.
- Created detailed financial reports for the finance team that were accurate and up-to-date, significantly improving the team's decision-making process.
- Received recognition from senior management for exceptional leadership in streamlining the billing process and significantly improving client relations.
- Reviewed and verified insurance claims, improved payment accuracy, strengthened analytical skills.
- Prepare and submit accurate claims to insurance companies based on services provided, ensuring compliance with coding standards and payer requirements.
- Communicate with insurance companies to resolve any issues related to claim denials, rejections, including submitting appeals as necessary.
- Coordinate with pre-authorization and clinical teams to ensure that all necessary documentation and authorization are in place before billing.
ADMINISTRATIVE ASSISTANT
DaVita Dialysis
Miami
03.2012 - 10.2013
- Coordinated transportation and appointments, improving patient experience and satisfaction.
- Managed office supplies and budget, ensuring efficient operations and cost control.
- Managed payroll and documentation, maintaining accuracy and compliance.
- Processed calls and mail, optimizing communication and workflow.
- Supported daily administrative operations, including scheduling, reporting, and coordination across multiple departments.
- Created and maintained spreadsheets and reports using Excel and Google Sheets to track data and support decision-making.
- Ensured accuracy in data entry, reporting, and documentation through attention to detail and quality checks.
- Maintain a high level of discretion while handling confidential and sensitive information.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, FINANCE CANDIDATE
Miami Dade College - Wolfson Campus
01.2028
Skills
- Workflow Coordination
- Critical Thinking
- Staff Management
- Strategic Planning
- Staff Training
- Problem Solving
- Regulatory Compliance
- Executive Calendar & Time Management
- Time Management
- Financial Reporting
- Data Analysis
- Crisis Management
- Data Management
- Patient Flow Management
- Multitasking Abilities
- Meeting & Event Coordination
- Insurance Billing
- Communication
- Quality Assurance
- Healthcare Policy
- Patient Safety
- Scheduling Optimization
- Clinical Documentation
- Cross-Functional Collaboration
- Compliance
- Healthcare Administration
- Process Improvement
- Saas Solution
- Team Collaboration
- Healthcare Analytics
- Staff Scheduling
- Google Workspace
- Microsoft Office Suite
- Scheduling & Calendar Tools
- Expense Management Systems
- Data Tracking & Reporting Tools
Timeline
BED MANAGEMENT COORDINATOR
Jackson Memorial Hospital
08.2022 - 03.2025
SENIOR ADMINISTRATIVE ASSISTANT
University of Miami
11.2021 - 07.2022
NURSING ADMINISTRATION STAFFING COORDINATOR
Nicklaus Children's Hospital
10.2018 - 03.2020
TRANSPLANT QUALITY ADMINISTRATIVE COORDINATOR
Jackson Memorial Hospital
04.2017 - 10.2020
SENIOR BILLING SPECIALIST
Medstar Georgetown Hospital
11.2013 - 03.2017
ADMINISTRATIVE ASSISTANT
DaVita Dialysis
03.2012 - 10.2013
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, FINANCE CANDIDATE
Miami Dade College - Wolfson Campus