JESSICA CERNA
Woodland Park,NJ
Summary
Experienced and tech-savvy professional with a background in medical environments. Possesses top-notch administrative skills and excels at following procedures. Strong ability to independently handle common questions and concerns. Builds strong relationships with colleagues and maintains excellent patient relations.
Overview
8
8
years of professional experience
Work History
Bed Management Coordinator
St. Joseph’s University Medical Center
Paterson, NJ
04.2024 - Current
- Reviews the medical records of patients and provides the appropriate bed assignment that aligns with the physicians' orders and patients' needs.
- Coordinates admissions and transfers with the Patient Transfer Center, physicians' offices, and other units within the hospital based on the assignment of the appropriate bed.
- Obtains bed assignments for all internal patients (ED, PACU, ICU, etc.), and other units within the hospital to ensure proper bed placement.
- Transfers patients in-house as needed, ensuring that critical transfers are given priority and following hospital procedure.
- Maintains proper documentation and completes bed control worksheets accurately.
- Communicates closely with the nursing supervisor to ensure all issues are addressed.
Bed Management Coordinator
Atlantic Health System
Florham Park, NJ
07.2023 - Current
- Reviews the medical records of patients and provides the appropriate bed assignment that aligns with the physicians' orders and patient's needs
- Coordinates admissions and transfers with the Patient Transfer Center, Physicians' offices, and other units within the hospital basis the assignment of the appropriate bed
- Obtains bed assignments for all internal patients (ED, PACU, ICU, etc.), and other units within the hospital to ensure proper bed placement
- Transfers patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedure
- Maintains proper documentation and completes bed control worksheets accurately
- Communicates closely with the nursing supervisor to assure any and all issues are addressed
Telecommunications Operator
Atlantic Health System
Florham Park, NJ
08.2016 - Current
- Managed telephone switchboard of over 5,000 personnel and routed internal and external calls to provide quick connection
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Searched relevant directories to find contacts, business addresses, and personnel information for customers and employees
- Supported customers by managing over 300 to 1000 calls per day efficiently while maintaining professionalism and upbeat tone
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Received incoming calls and paged individuals and departments over PA system
- Maintained up-to-date knowledge of emergency call procedures
- Connected callers with appropriate professional, department or business
Education
BBA - Business Administration
Berkeley College
Woodland Park, NJ05.2020
Associate of Science - Human Services
Passaic County Community College
Paterson, NJ05.2010
Skills
- Front desk operations
- Switchboard management
- Search directories
- Educating customers
- Greeting Patients
- Professional communication
- Customer Relations
- Organizational Skills
Timeline
Bed Management Coordinator
St. Joseph’s University Medical Center
04.2024 - Current
Bed Management Coordinator
Atlantic Health System
07.2023 - Current
Telecommunications Operator
Atlantic Health System
08.2016 - Current
BBA - Business Administration
Berkeley College
Associate of Science - Human Services
Passaic County Community College
Similar Profiles
Peter MendezPeter Mendez
Materials Handling Distribution Supervisor at St. Joseph’s University Medical CenterMaterials Handling Distribution Supervisor at St. Joseph’s University Medical Center
KATERINE ALVAREZ SIERRAKATERINE ALVAREZ SIERRA
Sr. Residence Counselor at St. Joseph’s University Medical CenterSr. Residence Counselor at St. Joseph’s University Medical Center
Gino PerlazaGino Perlaza
CTICU Staff Nurse at Saint Joseph Regional Medical Center IncCTICU Staff Nurse at Saint Joseph Regional Medical Center Inc