JESSICA CERNA
Woodland Park,NJ
Summary
Experienced and tech-savvy professional with a background in medical environments. Possesses top-notch administrative skills and excels at following procedures. Strong ability to independently handle common questions and concerns. Builds strong relationships with colleagues and maintains excellent patient relations.
Overview
8
8
years of professional experience
Work History
Bed Management Coordinator
St. Joseph’s University Medical Center
Paterson , NJ
2024.04 - Current
- Reviews the medical records of patients and provides the appropriate bed assignment that aligns with the physicians' orders and patients' needs.
- Coordinates admissions and transfers with the Patient Transfer Center, physicians' offices, and other units within the hospital based on the assignment of the appropriate bed.
- Obtains bed assignments for all internal patients (ED, PACU, ICU, etc.), and other units within the hospital to ensure proper bed placement.
- Transfers patients in-house as needed, ensuring that critical transfers are given priority and following hospital procedure.
- Maintains proper documentation and completes bed control worksheets accurately.
- Communicates closely with the nursing supervisor to ensure all issues are addressed.
Bed Management Coordinator
Atlantic Health System
Florham Park , NJ
2023.07 - Current
- Reviews the medical records of patients and provides the appropriate bed assignment that aligns with the physicians' orders and patient's needs
- Coordinates admissions and transfers with the Patient Transfer Center, Physicians' offices, and other units within the hospital basis the assignment of the appropriate bed
- Obtains bed assignments for all internal patients (ED, PACU, ICU, etc.), and other units within the hospital to ensure proper bed placement
- Transfers patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedure
- Maintains proper documentation and completes bed control worksheets accurately
- Communicates closely with the nursing supervisor to assure any and all issues are addressed
Telecommunications Operator
Atlantic Health System
Florham Park , NJ
2016.08 - Current
- Managed telephone switchboard of over 5,000 personnel and routed internal and external calls to provide quick connection
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Searched relevant directories to find contacts, business addresses, and personnel information for customers and employees
- Supported customers by managing over 300 to 1000 calls per day efficiently while maintaining professionalism and upbeat tone
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Received incoming calls and paged individuals and departments over PA system
- Maintained up-to-date knowledge of emergency call procedures
- Connected callers with appropriate professional, department or business
Education
BBA - Business Administration
Berkeley College
Woodland Park, NJ05.2020
Associate of Science - Human Services
Passaic County Community College
Paterson, NJ05.2010
Skills
- Front desk operations
- Switchboard management
- Search directories
- Educating customers
- Greeting Patients
- Professional communication
- Customer Relations
- Organizational Skills
Timeline
Bed Management Coordinator
St. Joseph’s University Medical Center
2024.04 - Current
Bed Management Coordinator
Atlantic Health System
2023.07 - Current
Telecommunications Operator
Atlantic Health System
2016.08 - Current
BBA - Business Administration
Berkeley College
Associate of Science - Human Services
Passaic County Community College
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