TYALIAH LARKINS
Alexandria,VA
Summary
Driven Administrative and Patient Access Professional with 5+ years of combined experience supporting healthcare operations, front-office administration, and customer service functions. Proven ability to manage high-volume patient intake, maintain strict HIPAA compliance, and optimize registration and scheduling workflows to improve service efficiency and patient satisfaction. Recognized for professionalism, reliability, and strong interpersonal communication. Seeking to contribute to a fast-paced healthcare or corporate administrative environment while continuing to grow professionally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Patient Access Bed Control Representative
Med-Metrix
Arlington, VA
02.2024 - 09.2025
- Process 30-50 patient admissions per shift from emergency departments and local hospitals, ensuring accurate demographic, insurance, and clinical data entry.
- Answered incoming calls, scheduled appointments and filed medical records. Responded to customer questions via telephone and written correspondence.
- Coordinate bed assignments and admission workflows for 150+ daily patient movements, reducing average admission wait times by approximately 15-20%.
- Served as admissions team lead for emergency room, direct admits, labor & delivery, same-day surgery, and inpatient procedures, supporting multiple departments and nursing supervisors.
- Contribute to improved patient satisfaction scores by streamlining registration and scheduling procedures and reducing intake bottlenecks.
Patient Access Associate
Inova Health System
Alexandria, VA
09.2022 - 03.2024
- Registered and admitted 80-120 patients per shift through face-to-face interviews and Phone calls, collecting insurance, medical, and demographic information with 99%+ accuracy.
- Served as admissions team lead for emergency room, direct admits, labor & delivery, same-day surgery, and inpatient procedures, supporting multiple departments and nursing supervisors.
- Directed 40-60 patient inquiries and concerns daily to appropriate departments to ensure timely resolution and positive patient experience.
- Collected and processed privacy and consent documentation for 100+ patients per day to maintain regulatory compliance.
- Supported daily hospital patient volumes exceeding 200+ across admissions and intake during peak periods.
Teacher
KinderCare
Alexandria, VA
09.2022 - 03.2023
- Designed and implemented age-appropriate curriculum for 15-25 students per class to improve engagement and developmental outcomes.
- Communicated regularly with 20+ parents and guardians regarding student progress, behavioral milestones, and learning objectives.
- Maintained detailed daily activity logs and reinforced child safety and hygiene standards with zero safety incidents.
- Demonstrated strong organizational and multitasking skills in a high-responsibility care environment.
- Took data entry for 15-25 children and updated parents on progress and new milestones.
Teen Ambassador
Neighborhood Community Services (NCS)
Alexandria, VA
01.2017 - 12.2021
- Selected as youth leader representing community outreach initiatives.
- Organized and facilitated events to foster teamwork and leadership among peers.
- Continually sought out opportunities for personal growth and development by attending relevant workshops, seminars, or conferences related to youth leadership and advocacy.
- Fostered relationships with local schools, community groups, and businesses by attending networking events and sharing program information.
- Took on an Administrative Assistant roll and Managed scheduling and calendar appointments for senior staff, coordinated office operations, ensuring smooth workflow and adherence to deadlines.
Administrative Assistant Intern
Gerry Hyland Government Center
Alexandria, VA
07.2017 - 08.2017
- Provided front-office administrative support including phone management, scheduling, and visitor reception for a government service center.
- Organized 300+ physical and digital files to improve document retrieval efficiency and workflow organization.
- Routed correspondence and handled sensitive inquiries with professionalism and confidentiality.
- Supported departmental staff with clerical and data entry tasks, improving response turnaround times.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Helped clients with Computers, Faxes, Copies, Scans and Print documents for different departments in the Government building.
Activities Assistant
Mount Vernon Healthcare Center
Alexandria, VA
07.2018 - 08.2018
- Assisted with resident engagement programs and coordinated daily recreational activities for 30+ residents.
- Assisted in coordinating schedules and logistics for daily events and activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Babysitter (Self-Employed)
Self-Employeed
Alexandria, VA
01.2016 - Current
- Managed scheduling, client communication, and child safety responsibilities for 5+ families.
- Maintained long-term client relationships through reliability, professionalism, and trust.
- Supervised children's daily activities, ensuring safety and engagement in educational play.
- Communicated effectively with parents regarding progress, behavior, and developmental milestones.
- Implemented consistent routines for Bathed, dressed, helped with teeth brushing, naptime, bedtime, meal preparation, laundry, and light cleaning, and other daily tasks to create stability within the home environment for the children in my care.
Education
Associate of Science - Healthcare Administration or Business Administration
Northern Virginia Community College
Annandale, VA01-2028
High School Diploma -
Mount Vernon High School
Alexandria, VA01.2022
Skills
- Administrative Support & Office Operations
- Patient Access & Healthcare Administration
- HIPAA Compliance & Data Privacy
- Appointment Scheduling & Calendar Management
- Patient Registration & Intake
- Insurance Verification & Billing Support
- Data Entry & Records Management
- Customer Service & Client Relations
- Workflow Optimization
- Front Desk Operations
- Written & Verbal Communication
- Microsoft Word
- Excel
- Outlook
- EHR Systems
- Scheduling Software
- Data Entry Systems
Certification
- CPR Certified
- Basic Life Support (BLS) Certified
Timeline
Senior Patient Access Bed Control Representative
Med-Metrix
02.2024 - 09.2025
Patient Access Associate
Inova Health System
09.2022 - 03.2024
Teacher
KinderCare
09.2022 - 03.2023
Activities Assistant
Mount Vernon Healthcare Center
07.2018 - 08.2018
Administrative Assistant Intern
Gerry Hyland Government Center
07.2017 - 08.2017
Teen Ambassador
Neighborhood Community Services (NCS)
01.2017 - 12.2021
Babysitter (Self-Employed)
Self-Employeed
01.2016 - Current
Associate of Science - Healthcare Administration or Business Administration
Northern Virginia Community College
High School Diploma -
Mount Vernon High School
Awards And Accomplishments
- Accomplished 5,000 community services hours through various organizations.
- Teen Ambassador Award – NCS Community
- Completed the Pathway Workforce Program
- Completed the E.Y.E Internship
- Created club for future teens to gain Scholarships and Grants
- CLCP program with including technology instruction, internet access, homework help, and enrichment. I won competitions for ACSL, USACO, Coding skills, VEX Robotics Competition, and First LEGO League with the CLCP program.