Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Hayes

Hialeah,FL

Summary

Motivated with proven multitasking abilities and a commitment to excellent communication, 5+ years of experience in fast-paced environments. If chosen for this position, I will be a great asset to the team due to my team player attributes. I will continue to bring value and positively contribute to the success of the organization due to the knowledge I’ve obtain thus far and the drive for success that I uphold.

Overview

5
5
years of professional experience

Work History

Senior Patient Access Representative

University Of Miami
Hollywood, FL
05.2023 - Current
  • Optimize our patient satisfaction goals, by providing top notch customer service, and assist patients in scheduling appointments as requested by our providers
  • Collaborate with other departments such as but not limited to Radiology, Interventional Radiology, CTU Scheduling team, etc
  • To coordinate patient appointments
  • Be attentive to body language and verbal cues indicating discomfort or confusion
  • Take concerns seriously and address them promptly and empathetically and offer solutions or escalate issues to the appropriate channels for resolution
  • Contribute to our key performance metrics in copay collections, previous balance collections, and estimate collection by informing patients of any financial responsibility that may apply at the time of registration.
  • Assign tasks to team members daily and coordinate team meetings

Patient Access Representative 1

University Of Miami
Aventura, FL
09.2022 - 05.2023
  • Greet patients and visitors warmly and professionally and display a positive attitude and willingness to assist
  • Project a professional appearance and demeanor including appropriate body language and vocal tone
  • Maintain composure during stressful situations and assure patients and visitors about their concerns
  • Coordinate scheduling of all walk-ins, add on, and follow up appointments.
  • Following up with team members in regards to patient's care

Guest Services Associate

European Wax Center
Miami Lakes, FL
04.2022 - 09.2022
  • Maintain a high-volume workload within a fast-paced environment
  • Educated clients on services as well as navigation of the website
  • Respond and act on guest complaints and problems and make sure to find a solution.

Customer Service Cashier

The Home Depot
Hialeah, FL
08.2020 - 07.2021
  • Placed customer merchandise orders to fulfill requests and resolve service issues
  • Maintained knowledge of policy changes and promotions to better serve customers with current information
  • Increased sales of target items by employing excellent upselling and communication skills.

Medical Records File Clerk

Hear 4 U Audiology
Palm Springs North, FL
12.2019 - 06.2020
  • Created new records to handle the additional information from physical and digital records
  • Modified, improved, and implemented new filing systems
  • Scanned and read incoming materials to determine classifications.

Education

High School Diploma -

Mater Academy Charter Middle/High School
06.2021

Early childhood education diploma -

Skills

  • Bilingual
  • Calm and Effective Under Pressure
  • Business operations understanding
  • Multitasking
  • Administrative and Office Support
  • Customer service excellence
  • Organize files
  • Epic software
  • Microsoft Office (Outlook, excel, word, power point)

Timeline

Senior Patient Access Representative

University Of Miami
05.2023 - Current

Patient Access Representative 1

University Of Miami
09.2022 - 05.2023

Guest Services Associate

European Wax Center
04.2022 - 09.2022

Customer Service Cashier

The Home Depot
08.2020 - 07.2021

Medical Records File Clerk

Hear 4 U Audiology
12.2019 - 06.2020

High School Diploma -

Mater Academy Charter Middle/High School

Early childhood education diploma -

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Gabriela Hayes