Deanna Lark
Zebulon,NC
Summary
Dynamic operations manager with a proven track record of enhancing organizational efficiency through innovative employee motivation techniques and rigorous policy enforcement. Expertise in industry best practices, market trends, and regulatory compliance ensures seamless alignment with operational goals and standards. Recognized for strategic leadership that merges analytical thinking with practical solutions, driving effective business planning and adeptly resolving daily challenges. Committed to fostering a collaborative work environment that empowers teams to achieve exceptional results and exceed performance expectations.
Overview
21
21
years of professional experience
Work History
Senior Patient Access Representative
Mckesson
Cary, NC
11.2024 - Current
- Managed patient registration processes to ensure compliance with healthcare regulations.
- Streamlined appointment scheduling procedures, enhancing patient experience and operational efficiency.
- Trained and mentored new staff on patient access protocols and system navigation.
- Collaborated with healthcare teams to resolve insurance verification discrepancies promptly.
- Analyzed patient feedback to identify areas for service improvement and implemented changes.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Identified potential process improvements, leading to increased operational efficiency within the department.
Senior Medical Billing Specialist
TFG Billing
Garner, NC
08.2024 - Current
- Preparing and submitting billing data and medical claims to insurance companies
- Preparing bills and invoices and document amounts due to medical procedures and services
- Process claims
- Resolve denial instances
- Achieve maximum reimbursement for services provided
- Office of Revenue Cycle Management (Contract)
Healthcare Systems Manager
UNC Health
Raleigh, NC
12.2018 - 07.2024
- Report directly to Patient Access Director regarding all aspects of patient services and associated problems
- Supervise, train, evaluate, and motivate a staff of up to 120 employees for maximum performance
- Educate all registration staff regarding changes associated with their positions
- Facilitate revenue cycle functions and staff involved in patient access, up-front cash collections, office management, and account resolution activities
- Analyze organizational efficiency and develop strategies to improve productivity and performance
- Monitor daily schedules, employee time management, and performance management via API Shift Select and MyTime
- Office of Revenue Cycle Management
Inpatient Supervisor
ED Registration
Wilson, NC
03.2016 - 03.2019
- Supervised registration operations of Hospital Inpatient and Emergency Departments
- Developed and implemented new policies and procedures
- Audited Medicare and Medicare Advantage accounts for CMS compliance
- Processed account adjustments based on insurance and patient payments
- Conducted Patient Day reconciliation to validate patient status, billing, and financial class
- Scheduled and organized shifts based on departmental needs and patient flow
- Delegated assignments to staff, provided feedback, and developed learning plans to build team relationships
- Maintained computer and hardcopy records, reports, and other documentation
- Participated in registration processes and performed miscellaneous duties as needed.
Patient Information Coordinator
Apogee Physicians Hospitalist Group
Wilson, NC
11.2015 - 08.2018
- Communicated with referring physicians and provided post-discharge instructions to patients and families
- Scheduled follow-up appointments with PCPs and conducted post-discharge follow-up calls
- Assisted physicians with administrative tasks, rounding lists, billing, and coding
- Provided administrative support to hospitalists to maximize patient care
Team Lead, Patient Access
Novant Health Franklin Medical
Louisburg, NC
01.2008 - 10.2015
- Scheduled and organized shifts to improve performance in patient access
- Responded to staff questions and coordinated patient registration, admission, and discharge
- Verified insurance coverage and managed billing and collection activities
- Analyzed patient accounts, posted payments, and resolved account balances
- Coordinated community outreach programs, including facilitating student sports physical events and leading Relay for Life teams.
Sales Associate/ Cashier
Walmart
Louisburg, NC
10.2004 - 10.2007
- Managed all aspects of customer sales, including merchandise retrieval, acquisition, purchase, and cash handling
- Assisted with stocking and setting modular according to planogram
- Responded to customer questions and helped as needed.
Education
MBA -
University of Phoenix
Phoenix, Arizona07-2022
Master of Science - Healthcare Admistration
University of Phoenix
Tempe, AZ03-2025
Skills
- Strategic Planning
- Financial Management
- Contract Management
- Business Administration
- HIPAA compliance
- Insurance verification
- Financial counseling
- Policy Implementation
- Business Development
- Operations Management
- Performance Management
- Staff Development
- Expense Tracking
- Key Performance Indicators
- Project Management
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/deanna-l-645638242
Timeline
Senior Patient Access Representative
Mckesson
11.2024 - Current
Senior Medical Billing Specialist
TFG Billing
08.2024 - Current
Healthcare Systems Manager
UNC Health
12.2018 - 07.2024
Inpatient Supervisor
ED Registration
03.2016 - 03.2019
Patient Information Coordinator
Apogee Physicians Hospitalist Group
11.2015 - 08.2018
Team Lead, Patient Access
Novant Health Franklin Medical
01.2008 - 10.2015
Sales Associate/ Cashier
Walmart
10.2004 - 10.2007
MBA -
University of Phoenix
Master of Science - Healthcare Admistration
University of Phoenix