Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Tonette Mcdonald
Amherst,NY
Summary
Overview
12
years of professional experience
Work History
Erie County Medical CenterBuffalo, New York
Senior Patient Access Representative
04.2022 - Current
Job overview
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Delegated work to staff, setting priorities and goals.
Erie County Medical CenterBuffalo, New York
Patient Access Service Representative
04.2019 - Current
Job overview
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Community Health Center of BuffaloBuffalo, New York
REGISTRATION MANAGER/CALL CENTER
03.2016 - 03.2018
Job overview
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
- Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
FRONTLINE RECOVERY GROUPGETZVILLE, New York
Customer Service Manager
09.2011 - 02.2016
Job overview
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Education
Bryant And Stratton CollegeGetzville, NY
Associate of Science from Medical Technology
05.1994
University Overview
SOUTH PARK HIGH S CHOOLBuffalo, NY
High School Diploma
06.1986
University Overview
Skills
- Quality Assurance
- Financial Procedures Adherence
- Multitasking and Organization
- Work Quality Evaluation
Timeline
Senior Patient Access Representative
Erie County Medical Center
04.2022 - Current
Patient Access Service Representative
Erie County Medical Center
04.2019 - Current
REGISTRATION MANAGER/CALL CENTER
Community Health Center of Buffalo
03.2016 - 03.2018
Customer Service Manager
FRONTLINE RECOVERY GROUP
09.2011 - 02.2016
Bryant And Stratton College
Associate of Science from Medical Technology
SOUTH PARK HIGH S CHOOL
High School Diploma
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