Megan Colvin
Orange,VA
Summary
Experienced Senior Access Associate with a strong supervisory background in manufacturing. Expertise in customer service, team leadership, and operations coordination enhances productivity and workflow in fast-paced environments. Proven skills in leading teams, managing administrative processes, and ensuring compliance while delivering high-quality patient and customer experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative
University Of Virginia
Culpeper, Virginia
01.2025 - Current
- Register and schedule patients for outpatient and inpatient services while ensuring accuracy of demographic and insurance information.
- Verify insurance eligibility and obtain prior authorizations to reduce claim denials.
- Assist patients with billing questions, payment collection, and financial assistance information.
- Train and mentor new staff on registration procedures, EMR systems, and customer service standards.
- Maintain HIPAA compliance and confidentiality of patient records.
- Collaborate with clinical staff to improve patient flow and reduce wait times.
- Handle high-volume phone calls and appointment coordination efficiently
Production Supervisor
American Woodmark
Orange, VA
01.2021 - 12.2024
- Supervise daily production operations while ensuring department goals for quality, productivity, cost, yield, and safety are achieved.
- Lead, train, and develop employees while enforcing company policies and performance standards.
- Monitor production metrics and respond quickly to issues involving downtime, productivity, quality, and safety.
- Coordinate preventive maintenance activities and communicate process improvement recommendations to management.
- Conduct safety orientations, team meetings, and ongoing coaching to maintain a safe and efficient work environment.
- Promote teamwork and accountability to improve employee performance and operational success.
Team Lead
American Woodmark
Orange, VA
04.2018 - 01.2021
- Implemented strategies that improved on-time delivery performance while maintaining a strong safety culture.
- Ensured employees followed standard operating procedures through audits and daily performance monitoring.
- Optimized staffing levels through effective scheduling and task delegation.
- Trained new employees, team leads, and supervisors on machinery operation and department procedures.
- Built strong working relationships with team members to improve communication and issue resolution.
- Maintained inventory accuracy through regular audits and documentation management.
- Supported product quality initiatives by identifying and correcting production deficiencies.
Material Handler / Utility Technician
American Woodmark
Orange, VA
06.2012 - 04.2018
- Maintained production flow by ensuring machines were consistently supplied according to production schedules.
- Performed daily equipment checks and cutter head changeovers to maintain machine efficiency.
- Operated forklifts safely and efficiently in a manufacturing environment.
- Consistently met production goals while prioritizing workplace safety.
Certified Nursing Assistant (CNA)
Autumn Care of Madison
Madison, VA
01.2009 - 06.2012
- Assisted patients with daily living activities including feeding, bathing, hygiene, and mobility support.
- Monitored patient vitals and documented intake and care information accurately.
- Worked closely with healthcare teams to support patient care plans and overall wellness.
- Delivered compassionate patient care while maintaining professionalism and confidentiality.
Certified Nursing Assistant (CNA)
Orange County Nursing Home
Orange, VA
11.2005 - 01.2009
- Delivered daily patient care and monitored health conditions to ensure well-being.
- Performed routine vital sign monitoring including temperature, blood pressure, and heart rate checks to track patient health status.
- Fostered positive relationships with patients and families through compassionate support, enhancing patient comfort.
Education
High School Diploma -
Orange County High School
Orange, VA06-2006
Skills
- Patient access
- Insurance Verification
- EMR systems
- HIPAA Compliance
- Quality Assurance
- Workflow coordination
- Process Improvement
- Service Quality Evaluation
- Data Entry & Documentation
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Team leadership
- Team supervision
- Conflict Resolution
- Customer service
- Problem solving
- Staff training
Certification
- Certified Nursing Assistant (CNA)
- Forklift Certification
Timeline
Senior Patient Access Representative
University Of Virginia
01.2025 - Current
Production Supervisor
American Woodmark
01.2021 - 12.2024
Team Lead
American Woodmark
04.2018 - 01.2021
Material Handler / Utility Technician
American Woodmark
06.2012 - 04.2018
Certified Nursing Assistant (CNA)
Autumn Care of Madison
01.2009 - 06.2012
Certified Nursing Assistant (CNA)
Orange County Nursing Home
11.2005 - 01.2009
High School Diploma -
Orange County High School