Tracy Hastings
Worthington,MN
Summary
Experienced Senior Patient Access Representative with a proven track record at Sanford Worthington Orthopedics & Sports Medicine. Expert in appointment scheduling, registration and insurance authorizations. Known for exceptional multitasking, strong work ethic and reliability.
Overview
2026
2026
years of professional experience
Work History
Senior Patient Access Representative
Sanford Worthington Orthopedics & Sports Medicine
06.2010 - Current
- Manage appointment scheduling, ensuring efficient patient flow.
- Coordinate pre-authorization requests with insurers efficiently reducing medical claim denials.
- Manage high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
- Collaborate with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Train new Patient Access Representatives, contributing to a more skilled and efficient team.
- Verify patient insurance eligibility and entered patient information into system.
- Facilitate communication between patients and various departments and staff.
- Process Insurance Referrals from primary care providers for patients.
- Resolve work que issues, manage recall and waitlists.
- Check patients in and out.
- Arrange interpreter services.
- Coordinate surgical procedures for patients acting as a key liaison between patients, our surgeon and surgical staff.
Medical Appointment Scheduler
St Cloud Orthopedic Associates
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Managed incoming calls, providing timely responses to inquiries regarding scheduling and services offered.
Education
Bachelor of Science - General Business
St Cloud State University
St Cloud MNSkills
- Appointment scheduling
- Insurance authorizations
- Multitasking and organization
- Referral coordination
- Registration and scheduling
- Caring and empathetic
- Documenting and recording information
- Organized and detail oriented
- Outbound calling
Timeline
Senior Patient Access Representative
Sanford Worthington Orthopedics & Sports Medicine
06.2010 - Current
Medical Appointment Scheduler
St Cloud Orthopedic Associates
Bachelor of Science - General Business
St Cloud State University
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