Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoya Long

LOUISA

Summary

Healthcare professional with 10+ years in patient support and training, skilled in leading onboarding processes and maintaining electronic health records. Expertise in resolving patient concerns, enhancing service delivery, and boosting patient satisfaction.

Overview

1
1
Certification
22
22
years of professional experience

Work History

Senior Patient Access Representative

UVA Health
Charlottesville
2021.04 - Current
  • Managed patient registration and appointment scheduling for a range of medical services.
  • Collaborated with clinical staff to enhance service delivery and streamline patient flow.
  • Led onboarding training for new team members on procedures and software systems.
  • Managed electronic health records, ensuring accuracy and accessibility of patient information.
  • Addressed patient concerns promptly, fostering a supportive healthcare environment.

Access Associate

UVA Health
Charlottesville
2017.01 - 2021.03
  • Managed patient registration and scheduling for clinical appointments, enhancing patient flow.
  • Scheduled patient appointments using electronic health record systems.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Executed data entry tasks, maintaining accuracy of electronic health records.
  • Completed necessary paperwork accurately prior to scheduling appointments, ensuring compliance.

Patient Care Technician

UVA Health
Charlottesville
2012.06 - 2017.01
  • Monitored vital signs and promptly reported significant changes to healthcare team, ensuring timely intervention.
  • Documented patient information accurately in electronic health record systems.
  • Assisted nursing staff with daily activities and personal care needs of patients, enhancing overall patient comfort and care.
  • Maintained cleanliness and organization of patient care areas and equipment.
  • Supported patients with mobility assistance, ensuring safety and comfort throughout.
  • Trained new staff on best practices for patient support and safety protocols, improving onboarding effectiveness.

Certified Nursing Assistant

Autumn Care Of Madison
Madison
2008.05 - 2012.05
  • Promoted resident independence by assisting with daily living activities and personal care needs.
  • Provided emotional support and companionship, enhancing resident well-being.
  • Maintained cleanliness and safety of resident living areas and common spaces, fostering a healthy environment.
  • Accurately documented patient information in electronic health records systems.
  • Collaborated with healthcare team to develop and implement personalized care plans, addressing individual resident needs.
  • Engaged in training sessions to enhance caregiving skills and knowledge base.
  • Promptly addressed patient needs by responding quickly to call lights.

Certified Nursing Assistant

Dogwood Village Of Orange County
Orange
2004.06 - 2008.04
  • Assisted residents with daily living activities and personal care needs, fostering independence and comfort.
  • Responded to call lights promptly, ensuring timely assistance for patient requests.
  • Monitored unusual symptoms and communicated changes to charge nurse.
  • Provided emotional support and companionship, contributing to improved overall resident well-being.
  • Collaborated with healthcare team in the implementation of tailored care plans for residents.
  • Ensured cleanliness and safety of both resident living areas and common spaces.
  • Accurately documented patient information in electronic health records systems.
  • Engaged in training sessions, improving caregiving competencies and knowledge base.

Education

GED -

Culpeper High School
Culpeper, VA
2011-06

Skills

  • Patient registration
  • Appointment scheduling
  • Electronic health records
  • Insurance verification
  • Insurance company billing
  • Compliance adherence
  • Health information management
  • Data entry
  • Workflow optimization
  • Onboarding training
  • Medical terminology
  • Fee collection
  • Appointment reminders
  • Verbal and written communication
  • Phone and email etiquette
  • Money handling
  • Patient support

Certification

  • Certified Nursing Assistant

Timeline

Senior Patient Access Representative

UVA Health
2021.04 - Current

Access Associate

UVA Health
2017.01 - 2021.03

Patient Care Technician

UVA Health
2012.06 - 2017.01

Certified Nursing Assistant

Autumn Care Of Madison
2008.05 - 2012.05

Certified Nursing Assistant

Dogwood Village Of Orange County
2004.06 - 2008.04

GED -

Culpeper High School

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Latoya Long