JOANN RICKS
SUFFOLK,VA
Summary
Dynamic Senior Patient Access Representative with a proven track record at Sentara Obici Hospital, excelling in patient registration and insurance verification. Recognized for enhancing patient outcomes through effective team collaboration and problem-solving. Committed to delivering exceptional customer service while training new staff to foster a skilled, efficient team.
Overview
6
6
years of professional experience
Work History
Senior Patient Access Representative
Sentara Obici Hospital
04.2022 - Current
- Register outpatient/inpatient patients.
- Register in the Emergency Department.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Spanish Interpreter
Southeastern Virginia Health System
01.2020 - 04.2022
- Registered only Spanish speaking patients.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Education
Bachelor of Science - Health Administration
LSUA
Skills
- HIPAA compliance
- Insurance verification
- Problem-solving
- Customer service
- Team collaboration
- Multitasking and organization
- Team leadership
- Patient check-in
- Registration and admissions
- Patient registration
- Training coordination
- Pre-admission requests
- Time management
- Attention to detail
- Financial counseling
Timeline
Senior Patient Access Representative
Sentara Obici Hospital
04.2022 - Current
Spanish Interpreter
Southeastern Virginia Health System
01.2020 - 04.2022
Bachelor of Science - Health Administration
LSUA
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