Noelle Dilisio-Johnson
Colorado Springs,CO
Summary
Experienced Senior Patient Access Representative specializing in optimizing patient admission processes. Expertise in accurate registration, insurance verification, and managing sensitive information. Proven ability to enhance patient experience through effective coordination across hospital departments and proficient use of medical software. Committed to embracing new challenges while maintaining strong communication and interpersonal skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative
UCHealth Memorial Hospital
Colorado Springs, Colorado
05.2017 - Current
- Managed patient registration processes and ensured accurate data entry.
- Coordinated insurance verification and eligibility checks for patients.
- Educated patients on hospital policies and procedures during check-in.
- Trained new staff on patient access systems and protocols effectively.
- Monitored queues within practice management system, addressing issues to ensure timely task completion and enhance patient experience.
- Participated in departmental meetings to discuss policy changes that impact patient access operations.
- Coached junior staff on effectively utilizing resources to resolve registration issues, fostering a collaborative problem-solving environment.
- Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data.
- Verified patient's insurance coverage through online portals or by phone using payer websites and IVR systems.
- Maintained patient confidentiality while verifying insurance eligibility and benefits coverage.
- Identified opportunities for workflow improvements in patient access activities, enhancing registration processes and streamlining procedures to improve customer service satisfaction.
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Provided directions and information to patients and families, enhancing their hospital experience.
Kitchen Advisor
Chefs Catalog
Colorado Springs, CO
09.2013 - 05.2017
- Evaluated kitchen equipment needs and recommended purchases for upgrades.
- Communicated effectively with other team members about any changes or updates related to menu items or customer orders.
- Placed orders for customers, addressing problems, maintaining customer files.
- Multitasking between calls, answering emails, opening mail.
Insurance Agent
Family Heritage Life Insurance
Colorado Springs, Colorado
09.2012 - 09.2013
- Guided clients in selecting tailored insurance coverage options to meet their specific needs.
- Educated policyholders about benefits and terms of their insurance plans.
- Conducted regular follow-ups to ensure client satisfaction and retention.
- Evaluated client needs to recommend appropriate financial products and services.
- Informed customers about significance of adequate insurance coverage to enhance financial security.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Built strong relationships with new clients through proactive cold calling and referrals from satisfied customers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Retail Sales Associate
Advantage Sales And Marketing
Colorado Springs, Colorado
01.2002 - 09.2012
- Guided customers in selecting products to enhance their shopping experience.
- Assisted customers with finding the right product for their needs.
- Educated customers about promotions and loyalty programs.
- Highlighted special offers and discounts to drive additional sales.
- Arranged product displays to engage customers and boost sales.
- Demonstrated knowledge of store products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Wasson
Colorado Springs05-1988
Skills
- Patient registration
- HIPAA compliance
- Data entry accuracy
- Patient registration
- Insurance verification
- Customer education
- Claim processing
- Workflow optimization
- Customer service excellence
Certification
Resident Producer Licensure: Life, Health, Accident
Accomplishments
Chairmans Award 2006
UCHealth Courses
- Completed Aspiring Leaders Course
- Currently attending Experience Lead Course
Timeline
Senior Patient Access Representative
UCHealth Memorial Hospital
05.2017 - Current
Kitchen Advisor
Chefs Catalog
09.2013 - 05.2017
Insurance Agent
Family Heritage Life Insurance
09.2012 - 09.2013
Retail Sales Associate
Advantage Sales And Marketing
01.2002 - 09.2012
High School Diploma -
Wasson