Karina Pavon

Personal Injury Law Office – New Patient Intake Coordinator

• Scheduled and coordinated new client appointments for cases involving PIP, motor vehicle accidents, and slip-and-fall claims.
• Worked directly with business developers and attorneys to receive referrals and schedule evaluations.
• Managed new client intake process, ensuring accurate documentation and timely communication with medical providers.
• Maintained detailed contact logs and appointment records for attorneys and case managers.
• Provided excellent client service by explaining procedures, answering questions, and assisting with case-related inquiries.
• Personal Injury Law Office – New Client Intake Coordinator
• Scheduled and coordinated new client appointments for cases involving PIP, motor vehicle accidents, and slip-and-fall claims.
• Worked directly with business developers and attorneys to receive referrals and schedule evaluations.
• Managed new client intake process, ensuring accurate documentation and timely communication with medical providers.
• Maintained detailed contact logs and appointment records for attorneys and case managers.
• Provided excellent client service by explaining procedures, answering questions, and assisting with case-related inquiries.

• Citimed – Front Desk Receptionist
• Greeted and checked in patients, providing a professional and welcoming environment.
• Managed multi-line phone system, scheduled patient appointments, and coordinated follow-ups.
• Verified insurance coverage, collected co-pays, and maintained accurate patient records.
• Handled administrative support to ensure smooth daily office operations.
• Floated between four office locations to provide reliable front desk coverage.

Citimed – Medical Assistant (Float)

• Assisted APRNs and medical staff with patient intake, vital signs, and chart preparation.
• Prepared exam rooms and ensured proper documentation for each visit.
• Provided direct medical assistance during patient evaluations and procedures.
• Floated to four offices, attending each location as needed to support providers and patients.
• Balanced clinical support with administrative responsibilities to maintain efficient workflows.