Danyell Dixon
Detroit,MI
Summary
Compassionate New Patient Coordinator skilled in patient scheduling, HIPAA compliance, and insurance verification. Committed to enhancing patient experiences through effective communication and efficient intake processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
New Patient Coordinator
Cancer Care Associates
Royal Oak, Michigan
09.2019 - Current
- Coordinated new patient appointments, optimizing scheduling to enhance patient experience.
- Scheduled appointments for new patients, collecting and accurately entering all relevant information into the patient database.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, and collecting co-pays.
- Assisted patients in completing registration forms and insurance documentation.
- Communicated effectively with medical staff to relay patient information promptly.
- Maintained patient confidentiality and adhered to HIPAA regulations consistently.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
- Built relationships with referring physicians and health care providers, facilitating the smooth flow of patient referrals.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Processed payments for services rendered to ensure accurate financial records. for services rendered using various methods such as cash, check or credit card transactions.
- Provided compassionate support to patients during their initial visits.
Lead Cashier
Dollar General Store
Detroit, Michigan
09.2010 - 11.2017
- Led cashier team to enhance transaction processing efficiency.
- Trained new cashiers on customer service techniques and store policies to improve service quality.
- Managed cash register operations and balanced drawers at shift end.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Performed daily opening and closing procedures for the register area.
- Monitored inventory levels and communicated restocking needs to management.
- Developed strong working relationships with team members to foster collaboration.
- Coordinated with other departments to provide support during peak hours.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Checked identification to confirm customer age for age-restricted purchases.
Education
Alterius Career Institute
Southfield, MI09-2018
Skills
- Patient scheduling
- HIPAA compliance
- Patient registration
- Insurance verification
- Payment processing
- Customer relationship management
Certification
Medical Billing and Coding Certificate Altering Career Institute 2018
Timeline
New Patient Coordinator
Cancer Care Associates
09.2019 - Current
Lead Cashier
Dollar General Store
09.2010 - 11.2017
Alterius Career Institute