Tiara Thomas
Fort Worth,TX
Summary
Dynamic professional with extensive experience in healthcare customer service, notably at CCS Medical, enhancing patient satisfaction through effective appointment scheduling and exceptional communication. Skilled in HIPAA compliance and creative problem-solving, I excel in fostering positive patient experiences while ensuring meticulous documentation and confidentiality.
Overview
7
7
years of professional experience
2
2
Certification
Work History
New Patient Coordinator
CCS Medical
09.2023 - 06.2025
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Facilitated seamless transitions for new patients by gathering necessary
Customer Service Representative
Cooks Children Hospital
11.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pharmacy Call Center Representative
Walgreens
07.2018 - 10.2020
- Provided exceptional support to patients navigating insurance issues, facilitating timely access to medications.
- Achieved high levels of customer satisfaction with timely follow-up on pending inquiries or escalations.
- Utilized various software applications proficiently for efficient case management and documentation purposes.
Education
High School Diploma - MA
Concorde Career College
Grand Prairie, TX11.2024
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Appointment setting
- Healthcare
- Customer service
- Multitasking
- Patient care
- Patient safety
- Verbal and written communication
- Creative problem solving
- Patient confidentiality
- Patient documentation
- Documentation
- Appointment scheduling
- Problem-solving
- Time management
- Microsoft office
- Data entry
Certification
AED CPR
Timeline
New Patient Coordinator
CCS Medical
09.2023 - 06.2025
Customer Service Representative
Cooks Children Hospital
11.2020 - 09.2023
Pharmacy Call Center Representative
Walgreens
07.2018 - 10.2020
High School Diploma - MA
Concorde Career College
Similar Profiles
Brittney ThomasBrittney Thomas
Documentation Specialist at CCS MedicalDocumentation Specialist at CCS Medical
Shahnaz AhmedShahnaz Ahmed
Remote Pharmacy Technician I Patient Engagement I Clinical Specialist at CCS MedicalRemote Pharmacy Technician I Patient Engagement I Clinical Specialist at CCS Medical
Alexis TriplettAlexis Triplett
Customer Service Representative at CCS MedicalCustomer Service Representative at CCS Medical
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
Marcos SalazarMarcos Salazar
Civil Engineering Intern at Charles Crook ConsultingCivil Engineering Intern at Charles Crook Consulting