Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
HVAC DISPATCHER
American Residential Services LLC
AUSTIN, TX
2023.09 - 2024.08
Provided timely updates to customers regarding their orders or requests.
Resolved customer complaints related to service issues or delays.
Received and dispatched calls for emergency services.
Assigned drivers to appropriate routes based on customer needs.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Office Administrative Assistant
COLONY HOME MAINTENANCE & REPAIR SVCS.
GEORGETOWN, TX
2023.05 - 2023.11
Organized and maintained filing systems, both paper and electronic.
Processed incoming invoices for payment in a timely manner.
Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Answered incoming calls in a timely manner and directed them appropriately.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Assistant Store Manager
Cefcostores
ROCKDALE, TX
2022.12 - 2023.05
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Managed day-to-day operations including scheduling shifts, assigning tasks.
Supervised cash handling processes to ensure accuracy of transactions.
Provided training to new employees on company policies and procedures.
Coordinated with vendors to secure product availability at competitive prices.
Education
DIPLOMA - Medical Assisting
EVEREST INSTITUTE
Houston, TX
2011-03
Skills
Dispatch Coordination
Customer Relations
Driver communication
Data Entry
Billing and Invoicing
File Organization
Reception Management
POS systems operations
Cash auditing
Timeline
HVAC DISPATCHER
American Residential Services LLC
2023.09 - 2024.08
Office Administrative Assistant
COLONY HOME MAINTENANCE & REPAIR SVCS.
2023.05 - 2023.11
Assistant Store Manager
Cefcostores
2022.12 - 2023.05
DIPLOMA - Medical Assisting
EVEREST INSTITUTE
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