BRITTANY WEST
Round Rock,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
HVAC DISPATCHER
American Residential Services LLC
AUSTIN, TX
09.2023 - 08.2024
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Office Administrative Assistant
COLONY HOME MAINTENANCE & REPAIR SVCS.
GEORGETOWN, TX
05.2023 - 11.2023
- Organized and maintained filing systems, both paper and electronic.
- Processed incoming invoices for payment in a timely manner.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Answered incoming calls in a timely manner and directed them appropriately.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Assistant Store Manager
Cefcostores
ROCKDALE, TX
12.2022 - 05.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Coordinated with vendors to secure product availability at competitive prices.
Education
DIPLOMA - Medical Assisting
EVEREST INSTITUTE
Houston, TX03-2011
Skills
- Dispatch Coordination
- Customer Relations
- Driver communication
- Data Entry
- Billing and Invoicing
- File Organization
- Reception Management
- POS systems operations
- Cash auditing
Timeline
HVAC DISPATCHER
American Residential Services LLC
09.2023 - 08.2024
Office Administrative Assistant
COLONY HOME MAINTENANCE & REPAIR SVCS.
05.2023 - 11.2023
Assistant Store Manager
Cefcostores
12.2022 - 05.2023
DIPLOMA - Medical Assisting
EVEREST INSTITUTE
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