Summary
Work History
Education
Skills
Timeline
Generic

Shawn Strasser

Bay Minette,AL

Summary

Dedicated CRC with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling technicians, and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Worked in multiple Johnson systems including SD Warranty.

Work History

HVAC TB Cust Resource Coord • BSNA HVAC Dispatcher

Johnson Controls Inc
Mobile, AL
09/05/20 - Current
  • Worked as dispatcher/scheduler
  • Utilized various software systems to facilitate daily operation of the business.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Provided timely updates to customers regarding their service requests.

Education

GED -

Fairhope High School
Fairhope, AL
04-1979

Skills

  • Database Management
  • Dispatch Coordination
  • Work Order Management
  • Schedule Management

Timeline

HVAC TB Cust Resource Coord • BSNA HVAC Dispatcher

Johnson Controls Inc
09/05/20 - Current

GED -

Fairhope High School

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Shawn Strasser