CHRISTIAN CABELLO
Houston,TX
Summary
Accomplished professional with expertise in customer relationship management and process optimization at Johnson Controls. Proven track record in enhancing workflow efficiency and resolving complex issues. Skilled in financial forecasting and team leadership, driving a 15% improvement in operational performance. Adept at fostering collaboration and delivering exceptional service through strategic planning and effective communication.
Overview
19
19
years of professional experience
Work History
HVAC Customer Resource Coordinator
Johson Controls Inc
Houston, TX
05.2022 - Current
- Resolved tense situations to maintain customer satisfaction.
- Escalated customer concerns and requirements to supervisors for swift resolution.
- Informed customers about billing processes, processed payments, and assisted with payment options.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Developed project schedules to enhance workflow efficiency.
- Facilitated team communication to support project execution and alignment.
- Tracked resource expenditures and forecasts to assist in budgeting processes.
- Coordinated labor scheduling to align technicians with customer service needs.
HVAC Customer Service Rep II
Johnson Controls
Houston, TX
12.2020 - Current
- Assisted approximately 88 customers daily with HVAC billing inquiries and service-related questions.
- Processed payments and guided customers through available payment options.
- Managed weekly accounts and receivables to ensure accurate records.
- Reviewed account histories to identify trends and resolve issues effectively.
- Forecasted monthly roll and accounts receivable performance.
- Answered over 30 inbound calls daily, directing inquiries to appropriate departments.
- Evaluated customer account information to diagnose issues and propose solutions.
- Forecasted monthly gross margin to support quarterly financial objectives.
Crossing Guard Department Manager
Houston ISD
Houston, TX
05.2006 - 03.2018
- Successfully managed diverse group of 700 employees to achieve operational goals and resolve product issues.
- Defined strategies and formulated plans to meet ambitious operational objectives.
- Juggled multiple projects to ensure timely delivery and maintain high-quality standards.
- Streamlined operations and workflows, resulting in improved profit margins.
- Demonstrated self-reliance by consistently meeting workflow demands.
- Leveraged One Source, SAP, and Access to compile data from various sources.
- Resolved interpersonal conflicts through active listening and relationship building.
- Assigned and supervised team activities while providing constructive feedback.
Education
Business Administration And Management
University Of Houston
Houston, TXSkills
- Credit card processing
- Report generation and creation
- Freight operations management
- Leadership support
- Process optimization
- Data evaluation
- Route management
- System implementation
- Creative problem solving
- Customer account management
- Customer retention strategies
- Service planning
- Problem assessment
- Schedule management
- Verbal and written communication
- Team scheduling
- Service coordination
- Equipment location identification
- Client interaction
- Customer relationship management
- Database maintenance
- NexGen software proficiency
- Financial reporting and forecasting
- Time management
- Resource forecasting
- Problem-solving
- Revenue forecasting
- Data analysis
- Account management
- Project scheduling
Languages
Spanish
Professional
Timeline
HVAC Customer Resource Coordinator
Johson Controls Inc
05.2022 - Current
HVAC Customer Service Rep II
Johnson Controls
12.2020 - Current
Crossing Guard Department Manager
Houston ISD
05.2006 - 03.2018
Business Administration And Management
University Of Houston