BRITTANY WEST

• Reviewed loan applications for completeness and compliance with underwriting guidelines.
• Analyzed borrower credit histories to assess risk and eligibility for mortgage products.
• Communicated with loan officers to clarify documentation and resolve issues promptly.
• Utilized underwriting software to evaluate financial information and make informed decisions.
• Collaborated with team members to ensure efficient processing of mortgage applications.
• Issued clear written conditions for approval of mortgage loans.
• Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.

• Report, track, and monitor progress and improvements routinely to Operational Leaders as it relates to overall branch needs.
• Proactively serves as a liaison between customers and internal personnel to ensure adequate responses and customer satisfaction.
• Collects accurate and complete data for documentation of all customer and internal interactions.
• Work closely with Project Manager and Superintendents to support job costing, scheduling, and permitting.
• Receives and responds to customer requests via letters, emails, telephone calls, and in-person interactions.
• Prints and assembles permit packages.
• Ensure timely rendering of permit fees and permit applications are up to date (changes).
• Coordinates assigned activities with other divisions and outside agencies as well as small businesses, residents, and other parties involved in the project.
• Maintains up to date and detailed scheduling requirements for all divisions. • Performs all other office duties related to the scheduling process.

• Properly identify seller(s) and buyer(s) also ensuring that all government regulatory documents are attached accordingly.

• Identification of residential properties, including legal description, and title reference.

• Confirm that earnest money deposits are received, and verify who will hold the deposits. Identify and track recurring operational problems, and participate in resolution.

• Demonstrate ability to complete multiple tasks independently.

• Meets or exceeds performance quality standards established through performance monitoring programs.

• Utilize superior telephone technique, customer service etiquette, and customer recovery skills to meet the individual needs of each customers.

• Verify that documents have been properly drafted in accordance to each state specific jurisdiction.
• Record deed, liens, plats, real estate documents, marriage and death certificates pertaining to clients mortgage.
• Compile data, statistics and supplementary information to maintain research activities.
• Appointed to close high priority orders prior to closing and distribution dates are met.
• Maintain manual and automated filing systems.

• Speak with municipal county tax collectors and escrow sectors.
• Provide verbal and written communication to resolve conflicts.
• Client facing to ensure excellent customer service experience.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Liaison between Appraisers and lenders.
• Resolved and prioritized all vendor related issues.
• Responsible for entering completion time from vendors into appropriate orders.
• Schedule and verify appointments for team leaders and members.
• Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution