Brittany Westmoreland
Lacey,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Liberty Military Housing
Joint Base Lewis-McChord
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Inventory Specialist
BootBarn
Lacey, WA
03.2023 - 12.2023
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Sales Associate/Driver Helper
AutoZone
Lacey, WA
01.2023 - 03.2023
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Operated equipment while observing standard safety procedures.
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Property Manager
Self-employeed
Lacey, WA
11.2016 - Current
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Collected and maintained careful records of rental payments and payment dates.
Receptionist
Torres Plumbing
Killeen, TX
01.2013 - 01.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Associate of Arts - Music
Pikes Peak Community College
Colorado Springs, CO05.2009
High School Diploma -
Pikes Peak Academy
Colorado Springs, CO06.2007
Skills
- Storage Area and Container Cleaning
- Physical Strength and Stamina
- Hospitality and Accommodation
- Tool and Supply Organization
- Social Perceptiveness
- Microsoft Word
- Administrative Support
- Property Tours
- Preventive Maintenance
- Microsoft Outlook
- Telephone Skills
- Service-Orientation
Timeline
Customer Service Representative
Liberty Military Housing
12.2023 - Current
Inventory Specialist
BootBarn
03.2023 - 12.2023
Sales Associate/Driver Helper
AutoZone
01.2023 - 03.2023
Property Manager
Self-employeed
11.2016 - Current
Receptionist
Torres Plumbing
01.2013 - 01.2016
Associate of Arts - Music
Pikes Peak Community College
High School Diploma -
Pikes Peak Academy