Brittany White
East Cleveland,Ohio
Summary
Dynamic individual with hands-on experience in Mortgage closing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Jr. closer
CrossCountry Mortgage, LLC
Cleveland, OH
03.2024 - Current
- Ensured accurate review of documents provided by loan officers and title companies.
- Verified and validated data to meet loan approval timelines.
- Supported other team members during peak periods, demonstrating flexibility and adaptability in various roles within the department.
- Reduced errors in loan documents by meticulously reviewing and verifying all information provided by borrowers.
- Contributed to company growth by successfully processing an increased number of loans each month, without compromising quality or accuracy.
- Ensured timely disbursement of funds by coordinating wire transfers between lenders, title companies, and escrow agents.
- Continuously updated knowledge of industry trends—staying informed on any changes in regulations and procedures to provide accurate information to clients.
Health Plan Advocate
Bloom Insurance Agency
Bloomington, IN
08.2023 - 01.2024
- Validated choices made by health plan members.
- Coordinated healthcare services to ensure timely scheduling.
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
Phone Operator/Customer Service
Answering Cleveland, Inc.
Cleveland, OH
07.2021 - 10.2022
- Directed inquiries to appropriate departments promptly.
- Handled caller information and relayed specifics accurately to relevant personnel.
- Coordinated interactions among callers, various departments, and professionals.
- Facilitated swift contact with critical staff by improving organizational paging methods.
- Streamlined the process of call handling.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Coordinated meeting times with clients.
- Provided high-quality service in a fast-paced call center environment.
Customer Service Representative
Solutions Center
Cleveland, OH
01.2017 - 11.2019
- Advised clientele on promotional deals and business services available.
- Gathered detailed information to meet service demands and accurately recorded it in electronic databases.
- Exhibited strong crisis management capabilities to de-escalate conflicts efficiently.
- Addressed incoming communication to provide exceptional customer support.
- Handled incoming calls, chats, and emails to provide customer support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Envisions Rx
Independence, OH
02.2015 - 09.2017
- Processed and validated physician orders with accuracy.
- Evaluated different insurance formulary options.
- Enhanced coding system utilized in IDC 9 & 10.
- Managed frequent inquiries pertaining to several programs.
- Coordinated efforts with providers, pharmacies, and employer groups.
- Protected private patient records from unauthorized access.
- Ensure accurate recording of call details as per established protocols.
- Provided assistance and solutions through inbound call center services.
- Scheduled client meetings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
DSP (Direct Support Professional)
New Leaf Residential Services
Highland Heights, OH
06.2009 - 08.2017
- Facilitated activities of daily living for those with intellectual and developmental challenges.
- Upheld a neat and structured space to guarantee client well-being.
- Directed daily living activities.
- Administered medications in strict compliance with care plans.
- Tracked and reported clients' progress based on observations and conversations
- Updated vital signs, behaviors, and eating habits.
- Assisted disabled individuals in maintaining mobility and independence.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
Associate Degree In Nursing - Nursing Administration
Cuyahoga Community College
Cleveland, OH05.2027
High School Diploma - Global Arts And Communication
West Coast High School
Cleveland, Ohio11.2011
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Microsoft word
- Microsoft excel
- Leadership
- Documentation review
- Computer skills
- Microsoft office
- Typing 45 words WPM
- Excellent phone Demeanor
- Care giving
- Customer support
- Patient care
- Data Entry
- Outlook express
- Goal-oriented mindset
- CRM proficiency
- Data collection
- File management
- Application review
- Building rapport
- Loan closing documentation
- Title document preparation
- Multitasking Abilities
- Reliability
- Excellent communication
- Attention to detail
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Effective communication
- Cash handling
- Decision-making
- Active listening and learning
- Customer relations
- Data entry
- Self motivation
- Credit history review
- Document review
- Basic mathematics
- Time management abilities
- Appraisal review
- Written communication
- Professional demeanor
- Loan closing
- Client interview
Timeline
Jr. closer
CrossCountry Mortgage, LLC
03.2024 - Current
Health Plan Advocate
Bloom Insurance Agency
08.2023 - 01.2024
Phone Operator/Customer Service
Answering Cleveland, Inc.
07.2021 - 10.2022
Customer Service Representative
Solutions Center
01.2017 - 11.2019
Customer Service Representative
Envisions Rx
02.2015 - 09.2017
DSP (Direct Support Professional)
New Leaf Residential Services
06.2009 - 08.2017
Associate Degree In Nursing - Nursing Administration
Cuyahoga Community College
High School Diploma - Global Arts And Communication
West Coast High School