Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany White

Norfolk,VA

Summary

I have an extensive background in customer service. I have worked in restaurant settings since I was 17 years old and serving as a waitress since I was 18. I am calm, present, and friendly during high-stress and busy environments. I am skilled and efficient at working both independently and with others. I spent 5 years volunteering at Rappahannock General Hospital where my tasks included interacting with patients, assisting in discharges, filing, and assisting nursing staff with errands.

During my time in Sigma Sigma Sigma I operated as the Volunteer Chair where I organized volunteer opportunities for the sorority, and I was the Honor Council Goals Coordinator where I would help hold members in bad standing accountable by meeting with them and giving them constructive goals to work towards restoring their status within the sorority. I have done two semesters worth of research in the Psychology field in 2022 and 2023, and a brief report of my work for Manipulating the “Selfie”: the Relationship Between Selfie Manipulation and Factors Related to Body Image Concerns, will be published in an issue of The Behavior Therapist, and will be presented on at the ABCT 57th annual convention. I also have experience with working with a real-world client (Transfiguring Adoption) to help create a solution to help their company.

I have worked in Enrollment Support for Regent University for over 2 years, assisting prospective and active students with questions and concerns regarding their applications and student accounts. Experienced with student engagement, relationship building, and application management. Utilizes effective communication and personalized support to guide prospective students, while meeting admissions goals.

Overview

8
8
years of professional experience

Work History

Academic Advisor

Regent University
Virginia Beach, VA
09.2024 - Current
  • Answer calls
  • Provide friendly and efficient customer service
  • Maintain student files
  • Provide support for students
  • Troubleshoot
  • Degree Plan
  • Addressing concerns
  • Address financial aid and billing concerns

Achievements and Trainings

  • Maintained a 40.89% NR Percent
  • Maintain a 94.79 Avg. CS, and 96.66 Avg. QM.
  • Created and presented a team training on the Career Switcher program.
  • Led new hire instructions and presented new hire trainings for SOE.

Admissions Counselor

Regent University
Virginia Beach, VA
08.2023 - 09.2024
  • Prospect counseling.
  • Provide friendly and efficient customer service
  • Maintain student files
  • Provide support for students
  • Troubleshoot
  • Data entry
  • Addressing concerns

Achievements & Trainings

  • Maintained a 30.98% Total NR Percent & 23.10% ACT Total.
  • Maintained 97.31 Avg. CS, and 94.22 Avg. QM
  • Volunteered for College Preview Weekend & overtime opportunities.
  • Created and presented a team training on non-degree seeking programs.
  • Led new hire instructions.

Server

The Backdraft
Kinsale, VA
05.2022 - 08.2022
  • Wait on and serve tables
  • Provide friendly service
  • Clean and maintain restaurant
  • Made salads and deserts
  • Serve alcoholic drinks
  • Accepted guest payment and made accurate change
  • Seasonal/Summer Job

Team Member

Mod Superfast Pizza
Norfolk, VA
09.2021 - 05.2022
  • Take customers’ orders
  • Provide friendly service
  • Clean and maintain restaurant
  • Restocked supplies
  • Accepted guest payment and made accurate change

Server

The Backdraft
Kinsale, VA
05.2021 - 08.2021
  • Wait on and serve tables.
  • Provide friendly service.
  • Clean and maintain restaurant
  • Made salads and deserts
  • Serve alcoholic drinks
  • Accepted guest payment and made accurate change
  • Seasonal/Summer Job

Server

Horn Harbor Restaurant
Burgess, VA
04.2019 - 08.2019
  • Wait on and serve tables.
  • Provide friendly service.
  • Clean and maintain restaurant.
  • Make salads and desserts.
  • Serve alcoholic drinks.
  • Seasonal/Summer Job

Busser/Cleaner

Horn Harbor Restaurant
Burgess, VA
05.2018 - 11.2018
  • Clean and maintain restaurant.
  • Provide customer service.
  • Assist servers and other employees.
  • Seasonal/Summer Job

Education

High School Diploma -

Northumberland High School
Heathsville, VA
05-2019

Bachelor of Arts - Psychology

Virginia Wesleyan University
Virginia Beach, VA
05-2023

Bachelor of Arts - Sociology

Virginia Wesleyan University
Virginia Beach, VA
05-2023

Master of Arts - Human Services – Human Services Counseling

Regent University
Virginia Beach, VA
05-2026

Skills

  • Microsoft Office
  • Customer relations
  • Food service delivery
  • Filing/Organizing
  • Teamwork
  • Server training
  • Specials promotion
  • Student counseling
  • Registration processes
  • Creating professional presentations

Timeline

Academic Advisor

Regent University
09.2024 - Current

Admissions Counselor

Regent University
08.2023 - 09.2024

Server

The Backdraft
05.2022 - 08.2022

Team Member

Mod Superfast Pizza
09.2021 - 05.2022

Server

The Backdraft
05.2021 - 08.2021

Server

Horn Harbor Restaurant
04.2019 - 08.2019

Busser/Cleaner

Horn Harbor Restaurant
05.2018 - 11.2018

High School Diploma -

Northumberland High School

Bachelor of Arts - Psychology

Virginia Wesleyan University

Bachelor of Arts - Sociology

Virginia Wesleyan University

Master of Arts - Human Services – Human Services Counseling

Regent University