Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cyd Marie Peña LaSalle

Academic Advisor
Poinciana,FL

Summary

PROFESSIONAL OBJECTIVE Occupy a position in a Conpany that allows me to put into practice the skills and knowledge acquired through my years of study and experience in customer service.

Overview

10
10
years of professional experience

Work History

Academic Advisor

Private School Partner
07.2021 - Current
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.

Customer Service Associate

Costa Del Mar
05.2018 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Teacher Assistant

JEESCA
01.2016 - 01.2018
  • Supporting the teacher -Supervise students -Interact with students

Associate

NATIONAL GUARD PX
01.2015 - 01.2016
  • Customer Service - Stocking

Secretary

215 SANTIAGO CONSTRUCTION
01.2014
  • Manage Work schedule - Manage Office - Order Materials

Education

Bachelor's - Social Work with certificacion on Education

University Interamericana de Puerto Rico

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Manuel Ramos Hernández
2001

Skills

  • Organization
  • Meeting Support
  • File Systems Management
  • Accounting and Bookkeeping
  • Microsoft Office
  • Filing Experience
  • Multitasking and Time Management
  • Inventory Purchasing
  • Payments Posting
  • Document and File Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Academic Advisor

Private School Partner
07.2021 - Current

Customer Service Associate

Costa Del Mar
05.2018 - 05.2019

Teacher Assistant

JEESCA
01.2016 - 01.2018

Associate

NATIONAL GUARD PX
01.2015 - 01.2016

Secretary

215 SANTIAGO CONSTRUCTION
01.2014

Bachelor's - Social Work with certificacion on Education

University Interamericana de Puerto Rico

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Manuel Ramos Hernández

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Cyd Marie Peña LaSalleAcademic Advisor