Perla De Aza Paniagua

Professional with 3+ years experience in academic guidance. Skilled in advising students on course selection, career planning, and academic strategies. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at fostering positive student outcomes and navigating changing needs. Proficient in communication, student assessment, and resource management.

• Provided academic advising to 10+ students in both English and Spanish daily, including guidance on course selection, degree planning, registration, and academic policies.
• Responded to 60+ incoming customer phone, text, and email requests on a daily basis to resolve their questions, comments, and concerns.
• Applied problem-solving skills to resolve customer inquiries and disputes and escalated using appropriate channels when necessary.
• Onboarded and delivered exceptional client service to 60+ customers per shift during peak times.
• Provided prompt customer support with professional, friendly, and patient attitude.
• Trained new hires on company-specific policies, procedures, and compliance guidelines.
• Listened, diagnosed, and resolved technical issues guiding customers through step-by-step solutions.