Professional with 3+ years experience in academic guidance. Skilled in advising students on course selection, career planning, and academic strategies. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at fostering positive student outcomes and navigating changing needs. Proficient in communication, student assessment, and resource management.
Work History
Academic Advisor
2 Years 2 Months
Hudson County Community College | 08.2024 - Current
Conducted one-on-one meetings to discuss and set academic goals
Provided academic advising to 20+ students (over 50 students during peak registration) in both English and Spanish daily, including guidance on course selection, degree planning, registration, and academic policies.
Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements both in person and through email.
Office Assistant
1 Year 9 Months
Hudson County Community College | 11.2022 - 08.2024
Responded to 60+ incoming students' phone, text, and email requests on a daily basis to resolve their questions, comments, and concerns.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Screened and checked over 100 students during peak registration.
Guided drop-in continuing students with course selection, helped them make appointments with their academic advisors, and answered general questions about their academic progress.
Federal Work Study
8 Months
Hudson County Community College | 09.2021 - 05.2022
Worked effectively in fast-paced environments.
Managed over 60 incoming calls daily and helped students choose their class schedules to fit their day-to-day duties.
Education
Bachelor’s in Arts - Psychology
New Jersey City University | Jersey City, NJ | 05-2024
3.8 GPA
Magna cum laude graduate
Associate in Arts - Psychology
Hudson County Community College | Jersey City, NJ | 05-2022
GPA: Magna Cum Laude
NSLSMember
PTK Member
Skills
Microsoft Office 365
Navigate 360
Mongoose
Ellucian Colleague
Canva
Problem solving
Customer Relations
Staff training
Resource Planning
Adaptability
Teamwork
Work Ethic
Excellent oral and written communication
Organization
Roles And Responsibilities
Provided academic advising to 10+ students in both English and Spanish daily, including guidance on course selection, degree planning, registration, and academic policies.
Responded to 60+ incoming customer phone, text, and email requests on a daily basis to resolve their questions, comments, and concerns.
Applied problem-solving skills to resolve customer inquiries and disputes and escalated using appropriate channels when necessary.
Onboarded and delivered exceptional client service to 60+ customers per shift during peak times.
Provided prompt customer support with professional, friendly, and patient attitude.
Trained new hires on company-specific policies, procedures, and compliance guidelines.
Listened, diagnosed, and resolved technical issues guiding customers through step-by-step solutions.
ASAP Academic Advisor/Foster Care Liaison at ASAP at Borough of Manhattan Community College (BMCC)ASAP Academic Advisor/Foster Care Liaison at ASAP at Borough of Manhattan Community College (BMCC)