Brittany White
Sierra Minit Mart
Tulare,CA
3
years of professional experience
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Work History
General Manager
3 Years 1 Month- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented inventory management strategies to optimize stock levels.
- Trained and mentored staff to enhance team performance and service quality.
- Analyzed sales data to identify trends, driving strategic decision-making for promotions.
- Managed vendor relationships, negotiating contracts to improve pricing and supply reliability.
- Led weekly staff meetings to communicate goals and address operational challenges effectively.
- Cultivated positive customer relations through proactive engagement and feedback initiatives.
- Managed budget implementations, employee evaluations, and contract details.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Bookkeeper
3 Years 1 Month- Managed daily financial transactions, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and general ledger accounts to maintain financial integrity.
- Prepared monthly financial reports for management review, highlighting key performance indicators.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Customer relations
Relationship building
Staff training
Inventory control
Goal setting
Employee scheduling
Administrative skills
Verbal and written communication
Timeline
General Manager
Sierra Minit Mart
07.2023 - CurrentRead More
Bookkeeper
Sierra Minit Mart
07.2023 - CurrentRead More
Porterville High School
High School Diploma
Read More