BRITTANY WHITESIDE
Caesars Palace Hotel And Casino
NORTH LAS VEGAS,US
11
years of professional experience
Results-driven Hotel and Hospitality Professional skilled in enhancing guest satisfaction and optimizing operations. Expertise in Microsoft Office and reservation management, with a focus on improving service quality and implementing innovative strategies. Strong communication and management skills drive collaboration and foster a culture of continuous improvement.
Work History
VIP Services Representative
1 Year 11 Months- Coordinated VIP reservations and accommodations, managing preferences and special requests efficiently.
- Liaised with various departments to facilitate seamless guest experiences for VIP clientele.
- Delivered exceptional customer service to high-profile clients, ensuring personalized experiences and satisfaction.
- Developed tailored itineraries for guests, enhancing overall engagement and satisfaction during their stay.
Front Desk Manager
2 Years- Oversaw reservation processes to ensure accurate bookings and guest satisfaction., enhance guest satisfaction, resolve issues promptly, boost service quality.
- Train staff on service standards, improve guest satisfaction by 15%, ensure payment security.
- Maintained current knowledge of hotel services and local attractions for guest assistance. on hotel services, local attractions, events, support team collaboration.
- Mentored junior staff in customer service best practices. Facilitated smooth hotel operations by anticipating and addressing guest needs proactively.
- Implemented new payment handling procedures, enhancing security and efficiency. Proposed and executed strategies to elevate guest experience.
- Partnered with cross-functional teams to optimize front desk operations. Contributed to staff training initiatives, fostering a culture of continuous improvement.
- Guided junior staff in best practices for customer service to improve guest interactions. in customer service best practices. Facilitated smooth hotel operations by anticipating and addressing guest needs proactively.
- Streamlined reservation processes to enhance guest satisfaction and promptly resolve issues. Implemented staff training initiatives to improve service quality.
Rewards Shift Manager
1 Year- Managed tier-matching reward cards with CMS, LMS, and Mystar, ensuring accurate data handling for optimal guest experiences.
- Managed tier-matching reward cards using CMS, LMS, and Mystar, ensuring accurate data handling.
- Supported hotel promotions and addressed guest inquiries, resulting in increased customer satisfaction.
- Meticulously maintained guest information accuracy in Veridox, ensuring data integrity and compliance with hospitality industry standards.
- Provided exceptional customer service, addressing guest inquiries about tiers, concerns, and hotel comps, fostering positive experiences and loyalty.
- Supported hotel promotions and addressed guest inquiries, improving customer satisfaction.
- Proposed and implemented process improvements in rewards management, enhancing guest satisfaction and streamlining operations.
Bell Desk Dispatcher
4 Years 3 Months- Coordinated bell desk operations using Microsoft tools, improving service efficiency.
- Managed luggage tag input, third-party vendor logs, and multi-channel communication via Microsoft Teams, phones, and radios, ensuring seamless guest service.
- Handled luggage tagging processes to ensure accurate guest service. and third-party logs, ensuring accurate tracking.
- Managed multiple communication channels to ensure smooth service flow.
- Streamlined communication via Microsoft Teams, improving vendor coordination.
- Coordinated with various hotel departments using Microsoft Teams, fostering a cohesive work environment and improving interdepartmental communication.
- Managed luggage tagging and third-party logs, ensuring accurate tracking.
- Implemented new strategies for managing third-party vendor logs, leading to more accurate tracking and improved vendor relationships.
- Delivered exceptional guest service by managing communication channels and promptly addressing inquiries.
Marketing Coordinator
2 Years 3 Months- Coordinated slot tournaments, increasing guest engagement and satisfaction through strategic event planning.
- Managed cash handling and issued free play, ensuring precision in financial transactions and enhancing guest trust.
- Optimized free play issuance strategies, contributing to increased player retention and measurable growth in casino revenue.
- Resolved tier status inquiries, improving customer service experience by addressing guest needs efficiently.
- Utilized CMS, LMS, and Ebank systems, improving operational efficiency.
- Managed cash handling and issued free play, ensuring accurate financial transactions.
- Handled sensitive guest data, maintaining confidentiality and trust.
- Meticulously managed sensitive guest information, ensuring compliance with privacy regulations while maintaining high standards of customer service.
- Fostered seamless collaboration across departments, leveraging multitasking skills to efficiently handle phone inquiries and computer operations.
Education
Associate of Science - Business Administration And Management
BBA - Business Administration And Management
Skills
Customer Service (Expert)
Reservation Management (Expert)
Staff Training (Expert)
Cash Handling (Expert)
Microsoft Office (Expert)
CMS (Experienced)
LMS (Experienced)
Opera (Expert)
Windsurfer (Experienced)
Time Management (Expert)
Conflict Management (Expert)
Public Speaking (Skillful)
Dispatching (Experienced)
Management (Expert).
Patience and composure
Multitasking proficiency
ADDITIONAL INFORMATION
- TYPING SPEED
- 45 WPM
Timeline
VIP Services Representative
Caesars Palace Hotel And Casino
09.2024 - CurrentRead More
Front Desk Manager
Mirage Hotel and Casino
07.2022 - 07.2024Read More
Rewards Shift Manager
Cosmopolitan
07.2021 - 07.2022Read More
Bell Desk Dispatcher
LINQ
04.2017 - 07.2021Read More
Marketing Coordinator
Caesars Palace
09.2015 - 12.2017Read More
College of Southern Nevada
Associate of Science from Business Administration And Management
Read More
University Of Las Vegas
BBA from Business Administration And Management
Read More