Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Wiley

Dixon Mills,Al

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

7
7
years of professional experience

Work History

Merchandiser

Driveline Retail
12.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

Customer Service Representative

Alorica
12.2019 - 12.2022
  • Type over 50 wpm.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Walmart
01.2018 - 06.2019
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.

Education

Advanced Diploma -

Sweet Water High School
05.2012

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Active listener
  • Customer relationship management (CRM)
  • Customer service
  • Multitasking
  • Problem-solving
  • Relationship building

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Merchandiser

Driveline Retail
12.2023 - Current

Customer Service Representative

Alorica
12.2019 - 12.2022

Sales Associate

Walmart
01.2018 - 06.2019

Advanced Diploma -

Sweet Water High School

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Brittany Wiley