Brittany Wilkerson
Bronx
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
Billy Beez
10.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Student Support Services Tutor
Research Foundation CUNY
09.2020 - Current
- Strengthened study habits of the tutees by suggesting productive study techniques that improved retention of information.
- Evaluated student performance through assessments and quizzes, identifying areas requiring further focus or reinforcement during future sessions.
- Reviewed assignments thoroughly before submission, offering constructive feedback on content clarity, grammar, punctuation, formatting issues.
- Developed customized learning plans tailored to each student''s unique strengths and weaknesses.
- Tracked student progress over time, identifying patterns and adjusting tutoring strategies accordingly for maximum growth.
Event Coordinator
Yvonne Jewnell/ Harlem Fashion Week
07.2007 - 09.2023
- Successfully planned and organized all event needs including manual packaging, facility access, catering, audio/visual, room setup, cleaning, and security
- Served as the communications lead during the system's transition to electronic media records
- Monitored event activities before, during, and after events
- Secured materials at the end of each event
- Liaised with vendors and suppliers to engage the help of their services, negotiating with respect to quotes
- Performed research to gauge which materials were required for event setup needs
Operational Manager
CVS
04.2020 - 01.2023
- Operation Management
- Work effectively with store management and store crews
- Supervise the store's crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
- Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers . Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching myCustomer feedback personal observations) Maintain customer/patient confidentiality
- 3. Merchandise/Presentation
- Price merchandise, Stock shelves Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise .Support the planning, execute the display and maintenance of off-shelf merchandise
Lead Event Specialist
Advantage Solutions
02.2016 - 05.2018
- Managing all aspects of demonstration events, handling samples, equipment and staffing
- Providing direction to all demonstrations personnel assigned to event
- Provide the district Manager field operations with event updates as requested
- Build awareness of the brand, communicate the brand's unique value proposition
Sales Operation
T-Mobile
08.2015 - 08.2016
- Support senior leader by performing advanced-level administrative work of complex nature including planning, coordinating, organizing and producing work that requires a high level of discretion and confidentiality.
- Execute special or continuous research and data analysis tasks. Analyze problems, determine approach, compile and analyze data and prepare reports and recommendations.
- Coordinate activities between departments and outside parties. Contact company personnel at all organizational levels to gather information on behalf of executive.
- Manage executive's schedule, arranging appointments, travel, meetings, conference calls etc.
Manager
Macy's
09.2014 - 10.2015
- Manage a staff of 56 sales associates
- Ensure Customer satisfaction and executed problem solving resources and process when necessary
- Educate, motivate, and develop team to ensure effective performance through consistent on-the-job training Accomplishments: Received Employment of the Year Award
Sales Associate/Cashier/Overnight/Event planner/Fitting Room
Old Navy
10.2007 - 02.2013
- Greet and engage with the customer at all times, using our product to connect with the customer
- Perform tasks as requested of you each shift and that pertain to the successful operation of the business Listen to the customer and observe non-verbal cues to anticipate service needs
- Offer product suggestions and add on additional items when engaging with customers
- Maintain a clean and safe environment that prevents loss and minimizes risk
- Process cashier transactions quickly, accurately and drive our brand loyalty programs
Education
B.A -
The College of New Rochelle
New Rochelle, NY05.2019
High School Diploma - undefined
Vanguard High School
New York, NY06.2010
Skills
- Communications
- Complaints
- Data Analysis
- Inventory
- Leadership
- Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Planning
- Policies and Procedures
- Project Management
- Sales
- Event Management
- Customer Service
- Business Management
- Client Satisfaction
- Relationship Management
- Budget Management
- Decision-making
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Inventory management
- Staff management
- Project management
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
Timeline
Operations Manager
Billy Beez
10.2024 - Current
Student Support Services Tutor
Research Foundation CUNY
09.2020 - Current
Operational Manager
CVS
04.2020 - 01.2023
Lead Event Specialist
Advantage Solutions
02.2016 - 05.2018
Sales Operation
T-Mobile
08.2015 - 08.2016
Manager
Macy's
09.2014 - 10.2015
Sales Associate/Cashier/Overnight/Event planner/Fitting Room
Old Navy
10.2007 - 02.2013
Event Coordinator
Yvonne Jewnell/ Harlem Fashion Week
07.2007 - 09.2023
High School Diploma - undefined
Vanguard High School
B.A -
The College of New Rochelle
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