Brittany Williams
Albany,USA
Summary
Highly motivated and experienced professional seeking employment opportunities to leverage my skills and expertise to add value to any organization. Possesses a strong work ethic and the ability to work both independently and collaboratively. Excels in problem-solving and critical thinking, and is always eager to learn new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coord-BGCO Customer Service
Verizon Wireless
05.2023 - Current
- Spearhead coordination efforts within the Customer Service department to optimize efficiency and enhance customer satisfaction
- Implement strategies to streamline communication processes and improve response times to customer inquiries
- Collaborate with cross-functional teams to address escalated customer issues and ensure timely resolution
- Analyze customer feedback and data to identify trends and recommend improvements to enhance the overall customer experience.
Assistant Manager - Retail
Verizon Wireless
10.2021 - 05.2023
- Led and motivated a team to deliver exceptional customer service and exceed sales metrics and quotas
- Developed and implemented sales training plans to bridge skill gaps and exceed sales targets
- Managed daily store operations, including staffing, financial reporting, inventory management, and compliance requirements
- Ensured store cleanliness, device security, and planogram compliance to company standards
- Retained and grew the existing customer base through upselling and resolving customer issues and concerns.
Solution Consultant Specialist
Verizon Wireless
08.2013 - 10.2021
- Educated customers on new and upcoming products and features, and troubleshooted and resolved technical issues
- Collected customer information and recommended potential products or services to management
- Translated customer issues into business requirements and escalated issues appropriately
- Maintained knowledge of store operations, company updates, and industry trends to meet and exceed sales targets
- Analyzed customer needs and presented value-added solutions, such as basic phones, smartphones, home phones, Wi-Fi, tablets, and programs/applications for different solutions.
Product Service Representative
Sunglass Hut
01.2010 - 08.2013
- Assisted customers in locating merchandise or finding suitable alternatives, and provided daily product security
- Communicated customer concerns and employee matters to managers
- Processed sales transactions, including operating cash registers, refunds, and product exchanges
- Resolved customer conflicts in a positive manner and supported site managers via phone and email contacts
- Ensured all products or merchandise were placed in respective areas and stock replenished.
Assistant Manager
Wet Seal
04.2008 - 12.2009
- Oversaw inventory management and placed replenishment orders while recording consumer details
- Planned events and promotional campaigns for boosting sales and evaluated employee performance
- Coordinated with all departments for daily tasks, facilitated weekly meetings, and maintained merchandise quality
- Resolved various product or consumer complaints with excellent communication skills and follow-ups
- Developed and implemented plans to maximize sales and met or exceeded goals and objectives.
Education
Bachelor of Science (BS) in Business Management -
Strayer University
true08-2025
Associate of Science -
Darton College
12.2010
Skills
- Strong leadership, coaching, and training skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet tight deadlines
- Proficient in Microsoft Office Suite and Salesforce
- Strong problem-solving and critical thinking skills
Certification
- New Leader Academy, 01/17/22
- Women of the World (W.O.W.) Training Program, 02/12/20
Timeline
Coord-BGCO Customer Service
Verizon Wireless
05.2023 - Current
Assistant Manager - Retail
Verizon Wireless
10.2021 - 05.2023
Solution Consultant Specialist
Verizon Wireless
08.2013 - 10.2021
Product Service Representative
Sunglass Hut
01.2010 - 08.2013
Assistant Manager
Wet Seal
04.2008 - 12.2009
Bachelor of Science (BS) in Business Management -
Strayer University
Associate of Science -
Darton College
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