Ashley Simien
Houston
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
14
14
years of professional experience
Work History
Customer Service Coord. I
OneCall
Remote
01.2022 - Current
- Coordinate therapy evaluations for Workers Compensation clients.
- Adhere to established client and company protocols.
- Ability to recognize, handle and refer to situations of an emergent nature.
- Demonstrate a sincere commitment to promptness, reliability and quality work.
- Utilize correct coding and documentation procedures.
Freelance Fashion Stylist
xoxosimien
Houston
03.2021 - Current
- Curated seasonal outfits for clients based on current trends and personal style.
- Collaborated with photographers to create visually appealing fashion lookbooks.
- Conducted wardrobe audits to identify gaps and suggest new pieces for clients.
- Built relationships with clients to understand their fashion preferences and needs.
- Researched fashion trends to keep clients informed about new styles and brands.
- Provided personalized shopping experiences by recommending stores and products suited to clients.
- Organized styling sessions for editorial photoshoots and advertising campaigns.
- Greeted each client and asked questions to determine fashion needs.
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Collaborated with photographers, models and makeup artists to execute fashion shoots for print, television and digital campaigns.
- Ensured all garments were steamed and pressed before being presented at events or photoshoots.
Medical Coord. I
OneCall
Remote
05.2021 - 01.2022
- Coordinate with transportation providers and members to accommodate urgent and/or short notice trips for medical appointments.
- Adhere to established client and company protocols.
- Ability to recognize, handle and refer to situations of an emergent nature.
- Demonstrate a sincere commitment to promptness, reliability and quality work.
- Utilize correct coding and documentation procedures.
Short Notice Team Specialist
MTM INC
Houston
03.2015 - 04.2019
- Coordinate with transportation providers and members to accommodate urgent and/or short notice trips for medical appointments.
- Adhere to established client and company protocols.
- Ability to recognize, handle and refer to situations of an emergent nature.
- Demonstrate a sincere commitment to promptness, reliability and quality work.
- Utilize correct coding and documentation procedures.
Customer Service Representative
MTM INC
Houston
02.2012 - 03.2015
- Handling incoming calls regarding scheduling of transportation, trip details, complaints and inquiries to solve customer matters.
- Provide exceptional service while also exceeding operational performance ratings of production standards.
- Travel to assist with training new Customer Service Representatives on job duties and company procedures for call handling.
- Actively listen and probe callers in a professional and timely manner.
- De Escalate calls when dealing with irate callers.
- Utilize correct coding and documentation procedures.
- Proactively seek and participate in ongoing training in all aspects of the CSR Role.
Education
General Diploma -
Eisenhower High School
Houston, TXSkills
- Microsoft Office
- Training
- Scheduling
- Data Entry
- Typing
- Healthcare
- Insurance Verification
- Fashion curation
- Visual merchandising
- Trend research
- Styling coordination
- Client relationship management
- Brand collaboration
- Detail orientation
- Effective communication
- Presentation skills
- Upselling and cross selling
- Product knowledge
- Photography expertise
- Teamwork and collaboration
- Fashion knowledge
Awards
Top Customer Service Representative, MTM, INC
Languages
English
Timeline
Customer Service Coord. I
OneCall
01.2022 - Current
Medical Coord. I
OneCall
05.2021 - 01.2022
Freelance Fashion Stylist
xoxosimien
03.2021 - Current
Short Notice Team Specialist
MTM INC
03.2015 - 04.2019
Customer Service Representative
MTM INC
02.2012 - 03.2015
General Diploma -
Eisenhower High School