Megan Rapier
Mount Sterling,KY
Summary
- Willing to relocate to: Winchester, KY - Paris, KY - Mount Sterling, KY Authorized to work in the US for any employer-Willing to relocate to Lexington, Ky.
- Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist/Front Office Coord.
Fast Pace health
Winchester, KY
09.2024 - Current
- I am a medical receptionist answer phone check patients in check their insurance write school notes use the fax and copy machine file papers scan documents take in copayments scan ID and insurance in. Take in copayments in and collect past due balances. Do Referrals that the provider has recommended for the patient. We use cash draw at the first of the day and the end of the day make sure it balances out. End of day invoices we email the end of day over to billing every end of night.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Trained new reception staff on office procedures and customer service standards to improve team performance.
- Coordinated communication between patients and healthcare providers, enhancing overall service delivery.
Medical Receptionist
Community Family Clinic,PLLC
Owingsville, KY
12.2023 - 08.2024
- I check patients in and out I check availability schedule patients appointments fill medication answer phones file papers print off providers schedule for each day. Check insurance and do the demographics for each patients. Take copayment for each patient. Print off labs and xrays.
- Developed patient outreach initiatives to improve appointment adherence rates.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Managed multi-line phone system and pleasantly greeted patients.
Registration Clerk
St joseph hospital
Mount Sterling, KY
02.2023 - 12.2023
- I register patient took in there information made sure there insurance was correct schedule them for x-rays and labs answer phone and sent email and took in co payment. schedule there image appointments take the information for each patient answer the phones and schedule there radiology appointments.
- Processed patient registrations efficiently, ensuring accurate data entry into hospital systems.
- Trained new staff on registration protocols and software applications for improved workflow efficiency.
- Monitored compliance with hospital policies during patient interactions, ensuring adherence to privacy regulations.
Customer Service Associate/MST Merchandise Associate
Lowe's Home Improvement
Winchester, KY
08.2019 - 02.2023
- Customer service, cash handling, answering phone calls, taking orders over the phone, cash register, filling online orders, stocking shelves, helping customers with merchandise./I worked on the MST team changing labels doing pricing doing reset ordering products we are out down stocking items that we are out of on the shelves making the shelves and aisle clean straight products. I have also been a sales
- Associate sold applies, outside items as in riding lawnmower, blowers, Chain saw I demonstrated how the product works I did sales in applies made sure I met my sales sign customer up for credit cards sign customer up for financial services. ALOT dealing with customers face to face and over the phone helping with delivery anything to help the customers.
- Delivered exceptional customer service by assisting with product inquiries and resolving issues efficiently.
- Maintained in-depth knowledge of merchandise to provide accurate information and recommendations to customers.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
Cashier/customer Service Call Center
Baptist health
Lexington, KY
10.2015 - 08.2019
- I answered phones took patients payments made appointments filed paper work, took phone calls, showed patients where to go for there appointments, received and sent patients resets and answered questions, also helped out with daycare that was inside the hospital.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
Cashier
Staples
Lexington, KY
09.2013 - 10.2015
- Responsibilities I was a cashier ran the register helped customers find what they was looking for cleaned and really everything a customer needed helped with
- I ran the register computer work and math skills
- Managed cash register operations, ensuring balanced drawers and adherence to cash handling procedures.
- Assisted customers with product inquiries, fostering positive shopping experiences and resolving issues promptly.
- Processed customer transactions accurately and efficiently, enhancing overall service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored inventory levels at the register area, facilitating timely restocking of essential items as needed.
Cashier/Cook
Baptist health
Lexington, KY
10.2010 - 09.2015
- I can run the register and prepared food made sandwiches and salads and hamburger and fries and ran the cash register and cleaned and sanitized my station. i also worked in the office filed papers and did payroll and answered to the phones.
- Managed cash register operations, maintaining balanced drawers at the end of shifts.
- Processed customer transactions accurately and efficiently, ensuring smooth checkout experiences.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to streamline checkout processes, improving overall efficiency.
Patient Service Representative
ARH Hospital
Harlan, KY
01.2008 - 10.2010
- I helped patients checked patients in and out and checked there insurance and made patients appointments. Made sure all there paperwork work was up to date.
- Facilitated patient check-in and check-out processes to enhance service efficiency.
- Coordinated appointment scheduling, ensuring optimal resource allocation for patient care.
- Developed training materials for new staff, fostering a collaborative learning environment.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Customer Service Representative
CVS Caremark
Hardeeville, SC
05.2005 - 01.2008
- Resolved customer inquiries through effective communication and active listening techniques.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Managed high-volume call queues, ensuring timely responses while maintaining quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Mentored junior representatives, fostering a culture of continuous learning and excellence in service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers with billing issues, ensuring clarity and understanding of charges.
Education
Diploma - High school
Harlan High School
Harlan, KY05-2005
Skills
- Medical receptionist
- Customer complaint resolution
- Balancing cash drawers
- Clinical confidentiality policies
- Greeting and seating clients
- Scheduling appointments
- EClinicalWorks
- Microsoft Outlook
- Medical insurance coverage verification
- Warehouse experience
- Medical office experience
- Handling customer inquiries
- Data entry
- Health insurance knowledge
- Availity
- Private practice experience
- Administrative experience - Administrative experience (3-5 years)
- Urgent care
- Phone etiquette
- Computer skills
- Customer support specialist experience
- Processing cash transactions
- Typing
- Cashiering
- Balancing Cash Drawer
- Front Desk
- Clerical experience
- Administrative experience within finance industry
- Outpatient
- Microsoft Office
- HIPAA
- Medical Records
- Medical terminology
- Schedule management
- Maintaining patient confidentiality
- Electronic health records (EHR) management
- Filing
- English
- Client interaction via phone calls
- Windows
- Multi-line phone systems
- Personal assistant experience
- Scanning
- Microsoft Access
- Medical payment processing
- Patient Care
- Patient registration
- Microsoft Outlook Calendar
- Medical scheduling
- Basic Math (9 years)
- Merchandising
- Good with phones and communication with customers and people
- EMR Systems
- Hospital experience
- Waystar
- Communication skills
- Office experience
- Referral coordination
- Customer inquiry handling
- Customer support
- Phone answering
- Patient interaction
- Medical receptionist (1 year)
- Cash Handling (9 years)
- Medical administrative support - Medical administrative support experience (6-10 years)
- Administrative experience within retail industry
- Microsoft Excel
- Phone call management
- Customer service
- Phone communication
- Urgent care center experience
- Teamwork
- Administrative experience within healthcare
- Patient service
- Insurance Verification
Certification
- Driver's License
- BLS Certification
Languages
English
Timeline
Receptionist/Front Office Coord.
Fast Pace health
09.2024 - Current
Medical Receptionist
Community Family Clinic,PLLC
12.2023 - 08.2024
Registration Clerk
St joseph hospital
02.2023 - 12.2023
Customer Service Associate/MST Merchandise Associate
Lowe's Home Improvement
08.2019 - 02.2023
Cashier/customer Service Call Center
Baptist health
10.2015 - 08.2019
Cashier
Staples
09.2013 - 10.2015
Cashier/Cook
Baptist health
10.2010 - 09.2015
Patient Service Representative
ARH Hospital
01.2008 - 10.2010
Customer Service Representative
CVS Caremark
05.2005 - 01.2008
Diploma - High school
Harlan High School