Clarissa Zepeda
Cibolo,TX
Summary
Highly-organized with three plus years of experience in front office support and sales. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Microsoft office with strong knowledge of computer fundamentals. Professional and well-grounded office team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Dedicated front office receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Northeast Endocrinology
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments, verified insurance eligibility and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected co-payments, processed transactions and updated relevant records.
Front Office Receptionist
Dental World
11.2019 - 04.2020
- Facilitate Prepared and communicated treatment plan instructions for patients to at-home and continuing care
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Responded to telephone inquiries from patients and Doctors and delivered information to inform and educate callers
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and updated information
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Supported clerical needs, including taking messages, scanning documents and routing business correspondence
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Determined needs of visitors and provided information or solutions
- Verified insurance legibility
- Implemented smart sheet for marketing purposes
Food Server
Big House Burgers
05.2014 - 08.2015
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Inspected restrooms for cleanliness and availability of supplies 2 times per shift
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences
Sales Representative
AT&T Inc
03.2013 - 04.2014
- Executed updated marketing plans to increase branding exposure, customer traffic and sales
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits
- Landed many new customer accounts through effective customer service and powerful cold-calling scripts
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Followed up after sales to assess satisfaction and identify ongoing requirements
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Prepared and processed contracts and order forms for new and existing customers
- Actualized strategies to continuously improve customer service, company or brand visibility and wireless product services provided
- Created and implemented store displays, promoting sales and growth
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Monitored customer order process and addressed customer issues
- Built client base and promoted products to new and existing clients
Front Office Receptionist
Almouie Pediatrics
05.2013 - 03.2014
- Facilitate Prepared and communicated treatment plan instructions for patients to at-home and continuing care
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Responded to telephone inquiries from patients and Doctors and delivered information to inform and educate callers
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and updated information
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Supported clerical needs, including taking messages, scanning documents and routing business correspondence
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Determined needs of visitors and provided information or solutions
Education
Some College - Medical Office Specialist
Southern Careers Institute Inc
Corpus Christi, TXSome college -
Coastal Bend College
Alice, TXHigh School Diploma -
Alice High School
Alice, TXSkills
- Territory sales
- Client acquisition strategies
- Sales closing
- On-site product demonstrations
- Customer needs assessment
- Product merchandising and distribution
- Flexible schedule
- Policies and procedures
- Account management understanding
- Microsoft Office
- Excel
- Power Point
- Access
- Proper phone etiquette
- Billing
- Data Entry
- Front Desk
- Project Scheduling
- Microsoft Word
- Schedule Management
- Filing
- Customer Service
- Smartsheet
- Office Administration
- Dental Receptionist
- Insurance Verification
- CPT coding
- Medical office experience
- Medical terminology
- Spanish
- Medical records
- Medical billing
- ICD-10
- EMR systems
- Medical receptionist
- Medical Scheduling
- ICD-9
- Medical Coding
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Team collaboration
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- Front office management
- Work prioritization
- Administrative support
- File management
- Call routing
- Basic accounting
- Clerical support
- Word processing
- Performance improvement
- Decision-making
Certification
Medical Office Specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Front Desk Receptionist
Northeast Endocrinology
07.2024 - Current
Front Office Receptionist
Dental World
11.2019 - 04.2020
Food Server
Big House Burgers
05.2014 - 08.2015
Front Office Receptionist
Almouie Pediatrics
05.2013 - 03.2014
Sales Representative
AT&T Inc
03.2013 - 04.2014
Some college -
Coastal Bend College
High School Diploma -
Alice High School
Some College - Medical Office Specialist
Southern Careers Institute Inc
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