Brittany Williams
Kansas City,MO
Summary
Well versed Customer Service Representative with excellent experience in industry. Dedicated to maintaining professional relationships to increase profitability and drive business results. Upbeat demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
CVScaremark
10.2022 - Current
- Assisted customers with prescription benefit inquiries, insurance claims, and order processing through phone and digital support channels.
- Resolved issues related to billing, prescription refills, and account management while ensuring compliance with HIPAA regulations.
- Delivered empathetic and professional support to customers, consistently meeting or exceeding performance metrics such as call resolution and satisfaction scores.
- Collaborated with pharmacists, providers, and insurance representatives to ensure timely and accurate resolution of customer concerns.
- Maintained detailed and accurate documentation of customer interactions in company systems.
Juicery Receptionist
Evolve
Kansas City, MO
01.2018 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Customer Service Representative
Comcast
Kansas City, MO
09.2015 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Front Desk Receptionist
YMCA Of Sacramento
Sacramento, CA
05.2013 - 12.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
High School Diploma - General Studies
Inderkum High School
Sacramento, CASkills
- Data Entry and Database Software
- Computer Proficiency
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Call Answering and Routing
- Appointment Confirmation
- Organization and Efficiency
- Operating Telephones
- Appointment Booking
- Office Equipment Operation
- Call Transfers
Timeline
Customer Care Representative
CVScaremark
10.2022 - Current
Juicery Receptionist
Evolve
01.2018 - 09.2022
Customer Service Representative
Comcast
09.2015 - 01.2018
Front Desk Receptionist
YMCA Of Sacramento
05.2013 - 12.2014
High School Diploma - General Studies
Inderkum High School