Open To Work
Brittany Williams
Sutton Pool
Heaters,WV
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Manager/waitressCustomer Service RepresentativeCaregiver
Work Type
Full TimePart TimeContract Work
Location Preference
RemoteOn-Site
Location:
Heaters, WV
Open to relocation:
No
Important To Me
Career advancementFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match
Dynamic professional with a strong background in customer service and team collaboration. Known for delivering exceptional guest experiences through attention to detail and effective decision-making.
8
With customer serivce
Work History
Waitress
Truck Stop 67
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables effectively, ensuring timely order processing.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Adapted quickly to changing priorities during peak service periods.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Days Inn
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Accurately processed orders using point-of-sale system, minimizing errors and improving service speed.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Assisted in training new team members on menu items, service protocols, and health regulations.
- Maintained cleanliness of dining area, enhancing overall guest experience and compliance with health codes.
- Managed cash register operations, handling transactions efficiently while maintaining accurate sales records.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility and teamwork under pressure.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Resolved customer complaints promptly, reinforcing positive relationships and promoting a welcoming atmosphere.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Manager/waitress
Copper Kettle Restaurant
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on best practices and operational standards.
- Implemented inventory management systems to optimize stock control and reduce waste.
- Developed staff schedules, balancing labor costs with service demands effectively.
- Coordinated special events, enhancing guest experiences through tailored offerings.
- Managed supplier relationships, negotiating contracts to ensure quality ingredients at competitive prices.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Liifegraud/Swim Teacher
4 Years 4 Months
Sutton Pool - Sutton Wv | 05.2001 - 09.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma
Braxton County High-school
Certification
Food handlers card
Crop card
Good with computers
Cleaning skills
Can handle the rush
Manger skills
Skills
L
Greeting guests
Strong multitasking
Customer service
Lifeguard certification
Leadership qualities
First aid
Physical fitness
Timeline
Liifegraud/Swim Teacher
Sutton Pool
05.2001 - 09.2005Read more
Waitress
Truck Stop 67
Read more
Waitress
Days Inn
Read more
Manager/waitress
Copper Kettle Restaurant
Read more
Braxton County High-school - High School Diploma,
Read more