Brittany Wilson
Fort Lauderdale,FL
Summary
Detail-oriented Accounts Receivable Specialist with 5+ years of progressive experience in high-volume AR environments, spanning billing, cash application, collections support, reconciliations, and month-end close processes.
Experienced in ERP systems, cross-functional training, and process improvement initiatives. Strong background in financial reporting support, general ledger reconciliation, and maintaining compliance with regulatory timelines.
Known for accuracy, efficiency, and strong analytical skills, with a history of advancing quickly into leadership and training roles.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist
Acclarity
Fort Lauderdale, FL
10.2024 - Current
- Led AR team through rebranding, collaborating cross-functionally to update billing, documentation, and customer-facing materials without disrupting cash flow.
- Trained cross-functional teams on ERP account maintenance, improving data accuracy and consistency across departments.
- Managed full-cycle accounts receivable processes, including invoicing, payment posting, reconciliation of customer accounts for a $50M portfolio.
- Supported month-end close by ensuring accurate reporting of receivables balances and performing GL reconciliations.
- Analyzed aging reports to identify trends, flag risks, and guide collection strategies.
Accounts Receivable Specialist
Winebow
Pompano Beach, FL
10.2021 - 03.2024
- Accurately handled multi-state bank account receipt processing from ACH payments, wire transfers and lock box, maintaining remittances and cash receipts for up to $1M daily.
- Addressed payment issues like double or short payments, assisting collectors with cash application discrepancies.
- Processed monthly refunds and adjustments, including research for missed refunds.
- Process credit and debit memos, and maintain general ledger accurately and within government regulatory timelines.
Office Administration/Trainer
Direct Wines
Fort Lauderdale, FL
08.2020 - 10.2021
- Accelerated to higher paying administrative and trainer position within 3 months of employment.
- Doubled shift quota, completing 120 claims per shift on average.
- Trained customer service associates on procedures, applications, and systems using both classroom and remote training strategies.
- Investigated issues based on thorough analysis of account history and concerns.
- Evaluated inquiries and followed up with customers to share findings and offer solutions.
Billing Specialist
Comcast
Fort Lauderdale, FL
01.2019 - 08.2020
- Managed more than 40 customer calls per shift effectively and efficiently in a fast-paced call center environment.
- Researched customer inquiries, complaints, billing questions, payments and service requests.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
- Processed routine transactions for customers such as opening accounts and processing payments.
Server
Metro Diner
Coral Springs, FL
02.2018 - 06.2018
- Delivered exceptional customer service in high-pressure dining environment.
- Organized food service and preparation areas and supported bussers with table-cleaning during high-volume shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Lead Server
IHOP, Sunshine Restaurant Partners
Orlando, FL
05.2016 - 02.2018
- Coordinated server assignments and schedules on behalf of restaurant management.
- Enhanced customer loyalty and captured repeat business by delivering expert service every time.
- Mentored servers in handling customers' needs by resolving conflicts and fulfilling requests.
- Performed onboarding and training for new serving staff, including answering all questions and coaching on specific techniques.
Merchandising Supervisor
TJ Maxx
Fort Lauderdale, FL
05.2013 - 01.2016
- Achieved position of Merchandising Supervisor within 1 year of employment.
- Evaluated applicants, reviewing resumes and conducting interviews with consistent set of assessment criteria.
- Delegated to a team of more than 8 departmental employees on tasks and operating collaboratively with clear team expectations and specific personal goals.
- Maintained store merchandising standards, verifying appropriate stock levels, correct promotional signage, and adherence to schematics.
Education
Bachelor's - Accounting
Florida Atlantic University
Boca Raton, FL04-2028
Associate - Psychology
Broward College
Davie, FL06-2015
Skills
- Accounts Receivable Management
- Advanced Microsoft Excel & Data Analysis
- Cash Application & Reconciliation
- ERP Systems
- Automation & AI Tool Utilization
- Client Account Resolution
Timeline
Accounts Receivable Specialist
Acclarity
10.2024 - Current
Accounts Receivable Specialist
Winebow
10.2021 - 03.2024
Office Administration/Trainer
Direct Wines
08.2020 - 10.2021
Billing Specialist
Comcast
01.2019 - 08.2020
Server
Metro Diner
02.2018 - 06.2018
Lead Server
IHOP, Sunshine Restaurant Partners
05.2016 - 02.2018
Merchandising Supervisor
TJ Maxx
05.2013 - 01.2016
Associate - Psychology
Broward College
Bachelor's - Accounting
Florida Atlantic University