Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Woodland

Oakland,TN

Summary

Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in operational efficiency and customer service. Proven track record in employee engagement and strategic planning, leading teams to achieve high satisfaction ratings. Skilled in inventory control and POS systems, fostering a collaborative environment that drives sales growth and enhances customer experiences.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Store Manager of Operations

Lowes Home Improvment
11.2020 - Current
  • Assisted in daily operations by organizing inventory and ensuring product availability.
  • Supported team members in maintaining store appearance and cleanliness standards.
  • Learned and applied point-of-sale systems to facilitate customer transactions efficiently.
  • Adapted quickly to changes in store procedures and customer service protocols.
  • Contributed to inventory management by tracking stock levels and identifying discrepancies.
  • Participated in training sessions to improve knowledge of products and services offered.
  • Collaborated with staff to resolve customer inquiries and enhance shopping experience.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Engaged with customers to gather feedback for improving service delivery strategies.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Backend Department Supervisor

Lowes Home Improvment
2018 - 2020

Front End Department Supervisor

Lowes Home Improvment
2015 - 2018
  • Supervised front-end operations, ensuring efficient workflow and customer satisfaction.
  • Trained staff on best practices and company policies to enhance service quality.
  • Collaborated with management to develop strategies for improving customer engagement.
  • Led daily team meetings to align goals and address operational challenges.
  • Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
  • Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
  • Led a team of cashiers and baggers, consistently exceeding company expectations for performance metrics.
  • Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
  • Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
  • Organized weekly meetings to discuss ongoing challenges, share successes, and brainstorm solutions for continuous improvement in the department''s operations.
  • Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
  • Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Plumbing Department Manager

Lowes Home Improvement Stores
2013 - 2015
  • Supervised daily operations of plumbing department, ensuring compliance with safety regulations and quality standards.
  • Trained team members on plumbing installation techniques and customer service best practices.
  • Managed inventory levels for plumbing supplies, optimizing order processes to reduce delays.
  • Developed maintenance schedules for equipment, enhancing operational efficiency and reducing downtime.
  • Analyzed workflow processes, identifying areas for improvement to boost productivity and team performance.
  • Coordinated scheduling of plumbing projects, ensuring resource allocation aligned with project timelines and budgets.
  • Collaborated closely with other departments to coordinate projects efficiently, ensuring seamless communication between teams.
  • Maintained high safety standards, resulting in zero workplace accidents during my tenure as manager.
  • Conducted performance evaluations of staff members, identifying areas for improvement and implementing tailored development plans.
  • Increased customer satisfaction by addressing and resolving plumbing issues in a timely manner.
  • Fostered a positive work environment by promoting open communication among employees and encouraging feedback on department processes or policies.

Tools & Hardware Department Manager

Lowes Home Improvment
2010 - 2013
  • Managed daily operations in hardware department, ensuring efficient product flow and inventory management.
  • Trained staff on safety protocols and operational procedures to enhance workplace efficiency.
  • Oversaw stock levels, conducted regular audits, and implemented inventory control measures.
  • Collaborated with suppliers to coordinate timely deliveries and maintain optimal stock levels.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Developed strong relationships with vendors, negotiating favorable terms for product purchasing.
  • Coordinated special events such as workshops promoting DIY skills among customers attracting local media attention.
  • Introduced new tools and equipment in-store demonstrations showcasing their functionality resulting in better consumer engagement.
  • Increased department sales by providing exceptional customer service and product knowledge.

Plumbing Sales Specialist

Lowes Home Improvment
2009 - 2010
  • Developed product knowledge to assist customers in selecting appropriate plumbing solutions.
  • Executed sales presentations that showcased plumbing products and services effectively.
  • Collaborated with team members to enhance customer service and support sales initiatives.
  • Analyzed customer needs to provide tailored recommendations for plumbing systems and fixtures.
  • Exceeded sales targets through effective communication and presentation of plumbing systems to clients.
  • Conducted market research to stay updated on industry trends and better serve client needs.
  • Increased customer satisfaction by providing expert advice on plumbing products and solutions.
  • Built lasting client relationships through effective communication and prompt issue resolution talents.

Paint & Home Decor Department Manager

Lowes Home Improvment
2005 - 2009
  • Managed daily operations to ensure efficient workflow and adherence to company policies.
  • Maintained levels of Paint inventory
  • Color matched Paint

Head Cashier

Lowe’s
2004 - 2005
  • Managed daily cash operations, ensuring accuracy during transactions and balancing registers.
  • Trained new cashiers on company policies and procedures to enhance team performance.
  • Monitored customer service interactions, resolving issues to maintain high satisfaction levels.
  • Implemented efficient checkout processes, reducing wait times during peak hours.
  • Assisted in inventory management by tracking cash register discrepancies and reporting findings.
  • Collaborated with management to develop promotional strategies that increased sales at the register.
  • Prepared daily financial reports detailing cash flow and transaction summaries for review by management.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led cashiers and associates in providing thoughtful customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored areas for security issues and safety hazards.
  • Increased customer loyalty and retention.

Cashier

Lowes Home Improvment
2003 - 2004
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawer balances at end of shifts.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Stocked shelves and organized merchandise to enhance store presentation and accessibility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Fayette Ware Comprehensive High School
Somerville, TN
05.2003

Skills

  • Operational efficiency
  • Scheduling coordination
  • Store maintenance
  • Employee engagement
  • Customer service
  • Problem-solving
  • Customer service and engagement
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Store operations
  • Relationship building and management
  • Customer relations
  • Incident reports
  • Team building and leadership
  • POS systems operations
  • Goals and performance
  • Flexible schedule
  • Store organization
  • Store opening and closing
  • Inventory counting
  • Work Planning and Prioritization
  • Business development and planning
  • Hiring and training
  • Strategic planning
  • Inventory control
  • Issue resolution
  • New hire training
  • Sales strategies
  • Employee scheduling
  • Microsoft Office Suite
  • Operations
  • Control Store Expense
  • Coordinate Deliveries
  • Process Receiving Reports
  • Over see Daily Business

Certification

Certificate Operator of Forklift, Order Picker, Ballymore

Timeline

Assistant Store Manager of Operations

Lowes Home Improvment
11.2020 - Current

Backend Department Supervisor

Lowes Home Improvment
2018 - 2020

Front End Department Supervisor

Lowes Home Improvment
2015 - 2018

Plumbing Department Manager

Lowes Home Improvement Stores
2013 - 2015

Tools & Hardware Department Manager

Lowes Home Improvment
2010 - 2013

Plumbing Sales Specialist

Lowes Home Improvment
2009 - 2010

Paint & Home Decor Department Manager

Lowes Home Improvment
2005 - 2009

Head Cashier

Lowe’s
2004 - 2005

Cashier

Lowes Home Improvment
2003 - 2004

Fayette Ware Comprehensive High School

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Brittany Woodland