Brittany Woods
Port Saint Lucie,FL
Summary
" Friendly customer service representative committed to providing high-quality service & developing customer relationships." Experienced in both call center and retail store settings, I excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Overview
6
6
years of professional experience
Work History
Cashier Assistant Manager
Blaze Pizza
Palm Beach, FL
05.2016 - 05.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built positive relationships with customers to increase repeat business.
Key Holder
Style Encore
Palm Beach, FL
06.2021 - 02.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Call Center Customer Service Representative
Ivox Solutions
Port Saint Lucie, FL
11.2022 - Current
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
Acceleration Academy
Palm Beach Gardens, FL05.2017
Skills
- Written and Oral Communications
- Highly professional- dependable, reliable and able to perform duties with minimal supervision
- Fast learner
- Great communicator
- Time management
- Problem solving
Timeline
Call Center Customer Service Representative
Ivox Solutions
11.2022 - Current
Key Holder
Style Encore
06.2021 - 02.2022
Cashier Assistant Manager
Blaze Pizza
05.2016 - 05.2021
High School Diploma -
Acceleration Academy
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