Britney L. Gonzalez
Long Beach,CA
Summary
Motivated professional with a strong desire to learn, progress, and grow in a dynamic work environment. Possessing a diverse skill set, extensive knowledge, and valuable experience, committed to utilizing these assets to foster an environment of encouragement, support, and inspiration for others. Seeking a position that will provide opportunities for personal and professional development while making a positive impact on the organization and its stakeholders.
Overview
12
12
years of professional experience
Work History
Cashier Assistant Manager
Dollar Tree
02.2022 - Current
- Manage shift change
- restock inventory, recover inventory, maintain cleanliness and order of store
- Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Administrative Assistant
Harvest Landscape Enterprises, Inc.
07.2016 - 07.2017
- Provided administrative support for Regional Manager, Account Manager and Administrative Assistant Manager
- Completed tasks including general clerical, data entry and project base work
- Created/managed work orders, bids, property inspections, and contract request for proposal
- Translated work orders and bids to English to create work orders & purchase orders for vendors
- Performed duties including but not limited to: photocopying, faxing, mailing, emailing, and filing
Call Center Supervisor
Advanced Pure Water
11.2013 - 06.2016
- Built rapport with customers to appropriate resolve orders and customer concerns
- Managed a team of call center agents
- Monitored teams operations, effectiveness and reported back to appropriate supervisor
- Supported agents with difficult customer concerns
- Made sure daily quota was met, reviewed productivity reports & weekly numbers
- Oversaw attendance, daily statistics, paid time off, sick time, etc
- Interviewed and hired potential employees
Hair Salon Assistant
Studio 2000
Garden Grove, CA
02.2013 - 10.2014
- Managed appointments for over 150 clients
- Adhered to salon standards for excellence in customer service and cleanliness
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Assisted hair stylists with colorwork by applying base colors and toners.
Education
High School Diploma - General Ed
East Los Angeles College
Monterey Park, CACareers For Cause
East Los Angeles College
Monterey Park, CACosmetologist - Cosmetology
Marinello School of Beauty
01.2012
Skills
- Fast turn-around time in work quality and completion
- Proficient in PC/Mac applications
- Microsoft Word
- PowerPoint
- Excel
- Internet/database research
- Forward thinker
- Detail oriented
- Excellent communication skills
- Ability to multi-task
- Able to work in fast-paced environment
- Follow written/oral instructions
- Self-starter
- Dependable
- Organized
- time management skills
- Thrive in a team environment
References
Available upon request
Timeline
Cashier Assistant Manager
Dollar Tree
02.2022 - Current
Administrative Assistant
Harvest Landscape Enterprises, Inc.
07.2016 - 07.2017
Call Center Supervisor
Advanced Pure Water
11.2013 - 06.2016
Hair Salon Assistant
Studio 2000
02.2013 - 10.2014
High School Diploma - General Ed
East Los Angeles College
Careers For Cause
East Los Angeles College
Cosmetologist - Cosmetology
Marinello School of Beauty