BRITTANY WOODSON
Denver,CO
Summary
Motor vehicle operations professional supporting title processing, compliance, and front-desk service across face-to-face, phone, and mail channels. Created a backup email workflow during system lag times, maintained secure financial handling, and reviewed documents for legal accuracy and rejection compliance.
Overview
10
10
years of professional experience
Work History
Senior Motor Vehicle Specialist
Arapahoe County
09.2017 - Current
- Processed and submitted complex title paperwork through face-to-face interactions, phone bank operations, and mail-in renewals, ensuring accurate and timely documentation.
- Engineered a backup workflow using email to process insurance verification during state system (Drives) lag times, preventing service bottlenecks.
- Guided customers through technical support for the third-party state portal on MyDMV and managed front-desk greeting operations.
- Coordinated back-office financial processing for mortgage mail and manufactured home titles, maintaining compliance with state, insurance, and law enforcement regulations.
- Tracking incoming & Outgoing mortgage mail, generating formal rejection letters for non-compliant paperwork, and collecting sales tax information regarding services.
- Balanced cash drawers nightly using cash receipt ledgers and remote deposit check scanners; audited errors and ensured accuracy of checks, dates, signatures, and legal amounts.
- Enforced strict security protocols by verifying Armored Knights crew credentials and logbooks prior to granting secure back-office access.
- Secured all daily currency and coin collections into official, tamper-evident bags accompanied by documented deposit slips.
Career Navigator (Case Manager)
Denver Human Services (WIOA-Out of School Youth)
06.2016 - 01.2017
- Conducted bio-psychosocial assessments and completed intake paperwork with service users and families to inform tailored support plans.
- Guided customers in navigating job placement services, facilitating the achievement of employment goals through personalized support.
- Conducted social and academic mentoring of youths from ages 16-24.
- Attended court hearings to provide support to youths and their families, and provided necessary information regarding services.
- Maintained accurate documentation and prepared necessary reports for collaborating agencies.
- Coordinated fundraisers with community agencies, enhancing client service delivery through increased resource availability.
Education
Certification -
Accounting & Bookkeeping of the Rockies
Greenwood Village, Colorado10-2010
High School Diploma -
Gateway High School
Aurora, Colorado05-2004
Skills
- Title processing
- Vehicle registration
- Insurance verification
- DMV systems
- Financial Administration
- Document review
- Case Management
- Process Creation
- Time optimization
- Compliance & Security
- Coordination with service team
- Vehicle Assessment
- Inventory auditing
- Vehicle inspection
- Problem Solving
- Critical Thinking
- Conflict Resolution
- Adaptability
- Multi-channel communication
- Customer Service
- Records management
- Task prioritization
- Safety awareness
- Implementing Decisions
- Inventory auditing
- Safety awareness
DATA SYSTEMS
- Sunrise | Oracle | Connecting Colorado | Access | Cubs | Sales Force | Chat Platform
- Drives|MyDMV|Qmatic|Quick Books|Google Docs|Access|Excel|Microsoft Teams|Cloud PBX
Timeline
Senior Motor Vehicle Specialist
Arapahoe County
09.2017 - Current
Career Navigator (Case Manager)
Denver Human Services (WIOA-Out of School Youth)
06.2016 - 01.2017
Certification -
Accounting & Bookkeeping of the Rockies
High School Diploma -
Gateway High School