Sabrina Gray
Rancho Cucamonga
Summary
Experienced with providing exceptional customer service via call center and in person and resolving inquiries promptly and effectively. Utilizes communication and problem-solving skills to enhance customer satisfaction. Knowledge of best practices in customer support and proven ability to adapt to evolving needs.
Overview
19
19
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
Rancho Cucamonga, CA
06.2010 - Current
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Provided expert guidance to customers regarding licensing requirements and services available.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction with service delivery.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
Test Proctor
Pearson Professional Center
San Dimas, CA
09.2009 - 06.2010
- Administered standardized tests while ensuring compliance with testing protocols and policies.
- Monitored test-taker behavior to maintain a secure and fair testing environment.
- Provided clear instructions and support to candidates throughout the testing process.
- Managed scheduling of test sessions, optimizing use of resources and space.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
Garnishment Services Representative
Adp- Automated Data Processing
Diamond Bar, CA
03.2007 - 10.2009
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Associate of Science - Liberal Arts With An Emphasis On Kinesiology
Mt. San Antonio College
Walnut, CA06.2025
No Degree - Certified Nursing Assistant
Mt. San Antonio College
Walnut, CA09.2024
Skills
- Title processing
- Empathy and patience
- Cash handling expertise
- Insurance verification
- Document verification
- Adaptive learning
- Appointment scheduling
- Customer education
- Policy adherence
- Transaction processing
- Fee calculation
- Vehicle registration
- Driver's license processing
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
06.2010 - Current
Test Proctor
Pearson Professional Center
09.2009 - 06.2010
Garnishment Services Representative
Adp- Automated Data Processing
03.2007 - 10.2009
Associate of Science - Liberal Arts With An Emphasis On Kinesiology
Mt. San Antonio College
No Degree - Certified Nursing Assistant
Mt. San Antonio College