Brittanya Yazzie
Albuquerque,NM
Summary
Professional consultant with strong background in member services. Skilled in client relationship management, conflict resolution, and providing personalized solutions. Known for fostering team collaboration and achieving results in dynamic environments. Reliable, adaptable, and equipped to meet changing needs with focus on customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Member Consultant I
Sandia Area Federal Credit Union
Albuquerque, NM
09.2023 - Current
- Assisted members with account inquiries and transaction processing, ensuring prompt service and customer satisfaction.
- Educated members on credit union products, enhancing their understanding of financial services and options available.
- Resolved member issues efficiently through effective communication and problem-solving techniques.
- Collaborated with team to streamline workflows, improving overall operational efficiency within the branch.
Retail Sales Associate
Express
Albuquerque, NM
09.2016 - 12.2023
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Resolved customer inquiries and complaints efficiently, maintaining positive store environment and satisfaction rates.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Key Holder
Urban Outfitters
Albuquerque, NM
08.2021 - 09.2023
- Demonstrates extraordinary service to cultivate an environment of genuine customer connection.
- Responsible for setting fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.
- Managed cash handling processes, including register balancing and end-of-day reconciliation.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Demonstrates resilience through change and challenging times with optimistic outlook.
Education
No Degree - General Studies
University of New Mexico
Albuquerque, NMSkills
- Performance tracking
- Financial literacy
- Customer satisfaction
- Membership processing
- Reliability
- Teamwork
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Product knowledge
Timeline
Member Consultant I
Sandia Area Federal Credit Union
09.2023 - Current
Key Holder
Urban Outfitters
08.2021 - 09.2023
Retail Sales Associate
Express
09.2016 - 12.2023
No Degree - General Studies
University of New Mexico