Brittany Tungcab

I’m driven to expand my knowledge, leadership skills, and interpersonal skills within a new industry. I thrive in ambiguity, creating something from nothing, and taking on new learning opportunities while using my experience to push myself and those around me.

• CPR Certified in 2012
• Amazon award issued in 2019 for “Bias for Action”

• Amazon, Seattle, WA, Marketing Program Manager, 05/2021, 04/2022, Cross-collaborate with Amazon Business leaders in marketing and content strategy, Generate high quality, value add email content endorsed by stakeholders and legal, Develop a fast-paced experimentation plan while modifying for new practices and updates as needed, Create and deliver training mechanisms such as Wikis and Standard Operating Procedures to internal audiences, including leadership, Own multiple projects while balancing flexing priorities as needed
• Amazon, Seattle, WA, Transparency Account Manager, 05/2019, 05/2021, Utilized a startup mentality to own the onboarding and successful growth of 400+ SMB Brand customers within Transparency, Identify key customer metrics driving customer success and opportunities, forecasting trends and adjusting priorities as needed, Self-educated in Salesforce to build interactive dashboards visible to multiple stakeholders and senior leaders, Generate interactive presentations to present to both internal and external customers, Work collaboratively with leaders to create live SOPs for training to be used by external and internal customers
• Amazon, Seattle, WA, Senior Product Authentication Specialist, 01/2019, 05/2019, Utilize Amazon’s inauthenticity and safety policies to conduct, supervise, and coordinate Product Quality investigations within given deadlines, Align multiple, changing stakeholders of appraisals based on investigation results, and create and modify solutions to identified gaps as well as mitigate risks, Create and consistently modify training materials and programs for new hires as well as external stakeholders joining the authentication program, Conduct internal audits to confirm policy compliance and critical thinking is utilized
• Amazon, Seattle, WA, Product Quality Lab Senior Investigator, 12/2017, 01/2019, Conduct adhoc investigations, cross-collaborating with sister investigation departments to locate gaps and bad actor rings within Amazon’s buying and selling platforms, Utilize SQL and internal tools to generate and distribute weekly metrics to highlight productivity and areas of opportunity to various stakeholders, Resolve customer escalations, including senior leader, Better Business Bureau, and customer requests, to validate actions taken, investigate accounts, and provide unbiased determination towards the next steps, Deep dive analysis in customer order, buying, IP locations, and fraud pattern behavior to feed into machine learning processes
• Amazon, Seattle, WA, Product Quality Lab Investigator, 12/2015, 12/2017, Collaborate with policy and product managers to test and implement procedures and workflows, Participated in projects to include, but not limited to, Brand Registry, Listing Limitations, Vendor Enforcement, product suppression, Music and Textbook restriction appeals, and top 10 data defects
• Amazon, Seattle, WA, Seller Support Associate, 09/2014, 12/2015, Work closely with Product Quality for blurb updates and workflow and procedure creation, Provide daily support to team members in Bangalore to ensure consistent processes, On-call support for seller troubleshooting
• Security Industry Specialists, Seattle, WA, Security Specialist, 12/2012, 10/2013, Monthly rotations of site ownership working in team environments, Building observation to confirm adherence to policy, building safety, and cilent safety, Complete daily activity reports of actions taken and any potential safety concerns to report to leaders upon completion of shift, Train and mentor new employees in policy and procedure to ensure compliance and comprehension, Escort clients and external contractors through buildings for maintenance, product pickup, etc. as needed
• Andrews International, Seattle, WA, Security Specialist, 10/2011, 10/2012, Monthly rotations of site ownership working in team environments, Building observation to confirm adherence to policy, building safety, and client safety, Complete daily activity reports of actions taken and any potential safety concerns to report to leaders upon completion of shift, Train and mentor new employees in policy and procedure to ensure compliance and comprehension, Escort clients and external contractors through buildings for maintenance, product pickup, etc. as needed