Brittany B. Russo
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
DOM House Float
Mayo Clinic
10.2022 - Current
- Assisted with offline work within Department of Medicine.
- Processed referrals, sending denial letters, provider WQ clean up and requesting medical records from outside facilities.
- Providing assistance to GIH, Rheum, Exec, Hem and IAO.
- Received the 2024 Leading Innovation Award
Patient Appointment Service Specialist
Mayo Clinic
09.2018 - 10.2022
- First contact for Mayo Clinic's new and established patients.
- Handled large call volumes. Assisting with general questions about the clinic and Mayo's appointment process.
- Processed online appointment requests.
- Assisted with registration from beginning to end.
- Processed external referrals.
- Assisted with patient navigation through the appointment request process.
- Personal average of 50 calls per day.
- Personal call handle time, 5min.
- Typing speed 65-70 wps
- Well verse in the Epic scheduling system
- Kept current with literature and felid advancements to advocate to and for patients.
- Carried out day-day-day duties accurately and efficiently.
Employment Specialist
Express Employment Professionals
09.2021 - 12.2021
- Updated employee records for hiring, terminations, transfers and promotions.
- Assisted with recruiting functions by placing employment ads and reviewing job applications.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Contacted job applicants to inform of application status.
- Negotiated candidate salaries and prepared employment contracts.
- Increased recruiting network by leveraging industry contacts and internet mining resources.
- Matched clients to open positions based on skills and work requirements.
Document Processing Specialist
Tom Kadlec Honda/Kia
06.2015 - 09.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Processed customer payments and set up payment plans.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Complied with safety regulations in terms of document control, strictly following corporate procedures and federal rules.
- Identified errors and suggested appropriate edits.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Education
High School Diploma -
William Horlick Highschool
Racine, WI05.2014
Skills
- Records documentation
- Customer service
- Proper phone etiquette
- Administrative support specialist
- Scheduling
- Call center operations knowledge
- Document processing
Timeline
DOM House Float
Mayo Clinic
10.2022 - Current
Employment Specialist
Express Employment Professionals
09.2021 - 12.2021
Patient Appointment Service Specialist
Mayo Clinic
09.2018 - 10.2022
Document Processing Specialist
Tom Kadlec Honda/Kia
06.2015 - 09.2018
High School Diploma -
William Horlick Highschool
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