BRITTANY B. TANG
San Antonio,TX
Summary
Enthusiastic Salesforce administrator eager to leverage 4 years of knowledge and experience. Skilled in customer service, manual testing, building reports, business process analysis, attention to detail, and process automation. Team-oriented with strong work ethic and positivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Tier 1 Administrator
Octo, IBM, Sprezzatura
08.2023 - Current
- Administer and manage Salesforce security settings, including user accounts, roles, profiles, groups, and queues, to maintain data integrity and compliance
- Resolve Tier 1 support cases, including user account setup, dashboard and report assistance, and general end-user support, achieving a high level of issue resolution efficiency
- Serve as a Subject Matter Expert (SME) for key VA applications, providing specialized insights and expertise to support business operations
- Cultivate positive relationships with business owners, serving as a trusted partner to understand and fulfill operational needs
Salesforce Administrator Volunteer
Everyone for Veterans
08.2020 - Current
- Build custom reports and dashboards
- Identify areas of improvement to achieve functionality of organization and data quality
- Implementing automated processes
Business Process Dev Senior Analyst
Accenture Federal Services
05.2021 - 08.2023
- Assisted client with user acceptance testing
- Contributed configuration ideas for work item resolutions
- Created deliverables that show test data/results
- Performed test scenarios and recorded results
- Logged bugs and communicated with developers
- Created and refined user stories gathered from client meetings
- Serve as a Program Lead for Salesforce internship program
Salesforce Fellow
Hiring Our Heroes, Accenture Federal Services
01.2021 - 04.2021
- Ensured fellowship project ran smoothly by testing and documenting fixes
- Participated in team meetings for project planning; learned Agile methodology
- Built a stronger understanding of Salesforce functionalities
- Collaborated with team to optimize workflow and achieve objectives
Education
M.A - Youth Development
University of Missouri
B.A - Psychology, Spanish
Coastal Carolina University
Conway, SCSkills
- Manual testing
- Strong organizational skills
- Customer service
- Clear verbal communication skills
Certification
- Salesforce Associate
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified AI Associate
Timeline
Salesforce Tier 1 Administrator
Octo, IBM, Sprezzatura
08.2023 - Current
Business Process Dev Senior Analyst
Accenture Federal Services
05.2021 - 08.2023
Salesforce Fellow
Hiring Our Heroes, Accenture Federal Services
01.2021 - 04.2021
Salesforce Administrator Volunteer
Everyone for Veterans
08.2020 - Current
B.A - Psychology, Spanish
Coastal Carolina University
M.A - Youth Development
University of Missouri
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