Brittany Bailey
Grottoes,VA
Summary
Dynamic Branch Supervisor at Surge Staffing with proven expertise in team management and customer service. Enhanced client satisfaction through effective issue resolution and relationship building. Skilled in payroll administration and maintaining confidentiality, I fostered partnerships that increased referrals, demonstrating my commitment to operational excellence and team motivation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Surge Staffing
11.2016 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Oversee internal and external employees and assume all Human Resources responsibilities, including payroll.
- E- Verify, onboarding, workers compensation and unemployment claims.
- Oversaw and maintained appointment scheduling and itinerary coordination for both clients and personnel.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and operations and reporting discrepancies in a timely manner.
- Established partnerships with local businesses to create mutually beneficial relationships that resulted in increased referrals.
Pharmacy Technician
Verona Pharmacy
04.2015 - 11.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing through prior authorizations, facilitating smoother patient transactions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Filled and dispensed on average of 500 to 800 prescriptions per day.
- Frequently spoke to prescribing physicians, offices and insurance companies.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Rite Aide Pharmacy
04.2013 - 04.2015
Education
High School Diploma -
Spotswood High School
Penn Laird06-2009
Skills
- Team management
- Currency transaction management
- Customer service
- Relationship building
- Database maintenance
- Multitasking and organization
- Payroll administration
- Confidentiality and HIPAA
- Insurance verification and authorizations
- Data Entry
- Phone and email etiquette
- Appointment scheduling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Branch Supervisor
Surge Staffing
11.2016 - Current
Pharmacy Technician
Verona Pharmacy
04.2015 - 11.2016
Pharmacy Technician
Rite Aide Pharmacy
04.2013 - 04.2015
High School Diploma -
Spotswood High School
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