Summary
Overview
Work History
Education
Certification
Relocation
Military Service
Timeline
ResearchAssistant
Brittany Bjick

Brittany Bjick

Hubert,NC

Summary

A hard days work is unmeasurable, unrivaled, and always something to be proud of.

Overview

16
16

Years of Administration and Customer Service

1
1

Degree

Work History

Retail Sales Associate

2nd & Charles
01.2024 - Current
  • Complete transactions for customers and maintain accountability for register
  • Maintain organization of product on sales floor
  • Assist in designing and display of various product tables
  • Shelf and restock merchandise
  • Assist in inventorying and evaluating products that are being received through the company buy-back program.

Stay at Home Mom

My House
08.2023 - 01.2024
  • Maintained focus on taking care of family priorities and children
  • Maintained Pre-K and high school schedule and curriculum.

Healthcare Customer Service Representative

Concentrix
05.2023 - 08.2023
  • Call center customer service representative in a work from home setting
  • Worked on project that directly dealt with Blue Cross and Blue Shield of North Carolina (BCBSNC) member services
  • Directly dealt with speaking to members about most current insurance benefits and what member responsibilities were
  • Spoke to members in regard to what their entitlements were and when benefits began and ended
  • Gave members all current accumulator information
  • (i.e
  • Deductible, coinsurance, and out-of-pocket costs)
  • Handled processing and correcting claim information for Members
  • Learned and interfaced with various computer programs in connection with locating and amending documentation
  • Developed familiarity with systems and medical terminology to be able to handle healthcare insurance customer service
  • Upheld HIPAA standards, not compromising members personal and confidential information.

Stay at Home Mom

In My Home
03.2023 - 05.2023
  • Diagnosed with a medical issue (hydrocephalus and inter-cranial hypertension)
  • Disorder caused temporary seizures
  • Started at home to focus on treatment and health
  • Successfully treated for disorder and only maintenance is required.

PCA Personal Care Assistant

Landings at Swansboro
01.2023 - 03.2023
  • Served as Personal Care Assistant (PCA) at an geriatric assisted living facility
  • Worked overnight shift to ensure residents were safe
  • Ensure proper care was given to residents throughout the night
  • Ensured residents basic needs were met
  • Ensured healthy quality of life was maintained.

Stay at Home Mom

Work From Home
08.2022 - 01.2023
  • Maintained focus on taking care of family priorities and children
  • Maintained a Pre-K and Highschool schedule and curriculum to homeschool 4 and 17 year old
  • Created business plan for custom design business.

Healthcare Customer Service Representative

Concentrix
03.2022 - 08.2022
  • Worked in capacity of a call center customer service representative
  • Worked from an at home setting
  • Put on project working with Blue Cross and Blue Shield of North Carolina State Health Plan
  • (BCBSNC SHP)
  • Directly dealt with speaking to Members about insurance benefits and entitlements based on current plan of enrollment
  • Processed claim information for members, identifying any discrepancies and changes needing to be made
  • Provided white glove service to State Health Plan members
  • Reached out to providers and other facilities to ensure members issues were resolved
  • Demonstrated empathy for member experience
  • Served members using active listening skills
  • Attempted to achieve first call resolution on each call.

Customer Service Representative

Circle K
10.2021 - 03.2022
  • Served as customer service representative in role as gas station attendant
  • Stocked store with merchandise and tobacco and alcoholic beverages according to policy and proper layout procedures
  • Served customers while providing assistance with monetary transactions and providing them correct change
  • Cleaned and sanitized building inside and outside area following company guidelines and procedures
  • Sold and redeemed North Carolina lottery transactions.

Education

Bachelor Of Arts - Clinical Psychology

Ashford University
San Diego, CA
05.2021

Certification

  • Driver's License, 01/01/31, NC 000038491878
  • Combat Lifesavers Course, Present, Instructed on how to support combat injuries
  • Digital Training Management System (DTMS) course, Present, Tracking and distribution of different maintenance systems
  • Transportation of Hazardous Materials course, Present
  • Administrative Operations Professional, Present, Instructed on how to manage operations at a company, battalion, brigade, and garrison level
  • First Aid Certification

Relocation

  • Cape Carteret, NC
  • Morehead City, NC
  • Newport, NC

Military Service

United States Army, United States, Sergeant, 06/01/07, 08/01/15, Chemical Operations Specialist and Administrative Assistant


Awards and Commendations


Afghanistan Campaign Medal with campaign star

Army Accommodation Medal (second award)

Army Achievement Medal (fourth award)

Meritorious Unit Commendation

Valorous Unit Award

Army Good Conduct Medal (second award)

National Defense Service Medal

Global War on Terrorism Service Medal

Army Service Ribbon

Overseas Service Ribbon (second award)

NATO Medal (second award)

Combat Action Badge

Expert Marksmanship Badge with Recoiless Rifle Bar

Timeline

Retail Sales Associate

2nd & Charles
01.2024 - Current

Stay at Home Mom

My House
08.2023 - 01.2024

Healthcare Customer Service Representative

Concentrix
05.2023 - 08.2023

Stay at Home Mom

In My Home
03.2023 - 05.2023

PCA Personal Care Assistant

Landings at Swansboro
01.2023 - 03.2023

Stay at Home Mom

Work From Home
08.2022 - 01.2023

Healthcare Customer Service Representative

Concentrix
03.2022 - 08.2022

Customer Service Representative

Circle K
10.2021 - 03.2022

Bachelor Of Arts - Clinical Psychology

Ashford University

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Brittany Bjick