Brittany Galloway
Shelby,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy; seeking a full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
1
1
Language
Skills
Customer Service (10 years)
Microsoft Office (Advanced Certification)
Call Center (3 years)
Data Entry (10 years)
Medical Office (3 years)
Insurance Verification (1 years)
Secretarial (6 years)
Medical Terminology Knowledge
Technical Support
Professional Telephone Demeanor
Work History
Rural Carrier Associate
United States Postal Service
Shelby, NC
10.2015 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Handled accurate cash payments for postage and incurred fees.
Administrative Assistant/Customer Service
Private Employeer
Charlotte, NC
05.2010 - 12.2014
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk/Receptionist/Veterinarian Technician
Moss Lake Veterinary Services
Shelby, NC
10.2007 - 05.2010
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associate - Medical Office Administration/Billing & Coding
Gaston College
08.2021 - Current
Certified Nursing Assistant -
Notary PublicCleveland Community College
08.2014 - 08.2014
High School Diploma -
Burns High School
08.2004 - 06.2008
Certification
Office Administration- General, Gaston College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Administration- General, Gaston College
12-2021
Medical Office Administration- General, Gaston College
12-2021
Medical Office Administration- Billing and Coding, Gaston College
12-2021
Associate - Medical Office Administration/Billing & Coding
Gaston College
08.2021 - Current
Rural Carrier Associate
United States Postal Service
10.2015 - Current
Certified Nursing Assistant -
Notary PublicCleveland Community College
08.2014 - 08.2014
Administrative Assistant/Customer Service
Private Employeer
05.2010 - 12.2014
Front Desk/Receptionist/Veterinarian Technician
Moss Lake Veterinary Services
10.2007 - 05.2010
High School Diploma -
Burns High School
08.2004 - 06.2008