Summary
Overview
Skills
Work History
Education
Certification
Work Availability
Quote
Timeline
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Brittany Galloway

Brittany Galloway

Shelby,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy; seeking a full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
1
1
Language

Skills

Customer Service (10 years)

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Work History

Rural Carrier Associate

United States Postal Service
Shelby, NC
10.2015 - Current
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Handled accurate cash payments for postage and incurred fees.

Administrative Assistant/Customer Service

Private Employeer
Charlotte, NC
05.2010 - 12.2014
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Front Desk/Receptionist/Veterinarian Technician

Moss Lake Veterinary Services
Shelby, NC
10.2007 - 05.2010
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

Associate - Medical Office Administration/Billing & Coding

Gaston College
08.2021 - Current

Certified Nursing Assistant -

Notary PublicCleveland Community College
08.2014 - 08.2014

High School Diploma -

Burns High School
08.2004 - 06.2008

Certification

Office Administration- General, Gaston College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Office Administration- General, Gaston College

12-2021

Medical Office Administration- General, Gaston College

12-2021

Medical Office Administration- Billing and Coding, Gaston College

12-2021

Associate - Medical Office Administration/Billing & Coding

Gaston College
08.2021 - Current

Rural Carrier Associate

United States Postal Service
10.2015 - Current

Certified Nursing Assistant -

Notary PublicCleveland Community College
08.2014 - 08.2014

Administrative Assistant/Customer Service

Private Employeer
05.2010 - 12.2014

Front Desk/Receptionist/Veterinarian Technician

Moss Lake Veterinary Services
10.2007 - 05.2010

High School Diploma -

Burns High School
08.2004 - 06.2008
Brittany Galloway