Mary Thompson
Saint Augustine Beach, ,Florida
Summary
Dependable professional experienced in task prioritization and strong communication. Offers skills in team collaboration, knowledge of records management and background in process improvement. Looking to put knowledge and abilities to good use in fast-paced position focused on meeting tight deadlines. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
Saint Augustine, FL
05.2020 - 05.2023
- Rural Carrier Associates are non-career employees, with career opportunities to advance, who provide customers along a rural route a variety of services including delivering and collecting mail and selling stamps, supplies and money orders
- Must have own vehicle POV to use on routes if a LLV mail delivery vehicle is not assigned to Rural Carrier for that route
- The job is physically demanding. Work is performed indoors and outdoors in all types of weather
- Carriers my be required to load and unload trays and containers of mail and parcels weighing as much as 70 lbs
- Prepares daily trip report and maintains a list of the customers on the route
- Provides for mail security at all times
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail, collects necessary keys, gas card, Uses Scanner for deliveries using MDD Scanner Unit.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Loads mail and parcels into vehicle
- Delivers mail to prescribed route and on a regular schedule by vehicle LLV or POV, collects funds and receipts for accountable mail, picks up any outgoing mail from customers
- Returns to station with outgoing mail collected, undeliverable mail, and money and receipts to office to close out with clerk or supervisors.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Manager
Impressed Coffee Co
Vincennes, IN
01.2018 - 07.2019
- Managed day-to-day operations, including knowledge of the POS system, Microsoft Excel, accounting, bank deposits, petty cash, payroll
- Assured excellent customer experience at all times
- Trained to Open & Close the Coffee Shop, Trained as a Barista & learned excellent skills in drink making. Trained to clean, fix, replace equipment for drink making and food prep.
- Served a Food Menu and baked pastries, muffins, cookies & made breakfast & lunch sandwiches to order
- Was promoted to Assistant Manager within 6 mos., then early 2019 was promoted to the Manager position. Completed ServSafe Food Protection Manager Certification December 2018, Expires November 2023.
- Set up projects in our Community for Volunteering, Donations, Community Involvement as a way to promote Coffee Shop, and Give Back To Our Community.
- Cross-trained existing employees to maximize team agility and performance.
- Involved in Catering Events, & Special Orders
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Accomplished multiple tasks within established timeframes.
Rural Carrier Associate
United States Postal Service
Vincennes, IN
08.2012 - 10.2016
- Rural Carrier Associates are non-career employees, with career opportunities to advance, who provide customers along a rural route a variety of services including delivering and collecting mail and selling stamps, supplies and money orders
- Must have own vehicle POV to use on routes if a LLV mail delivery vehicle is not assigned to Rural Carrier for that route
- The job is physically demanding. Work is performed indoors and outdoors in all types of weather
- Carriers my be required to load and unload trays and containers of mail and parcels weighing as much as 70 lbs
- Prepares daily trip report and maintains a list of the customers on the route
- Provides for mail security at all times
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail, collects necessary keys, gas card, Uses Scanner for deliveries using MDD Scanner Unit.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Loads mail and parcels into vehicle
- Delivers mail to prescribed route and on a regular schedule by vehicle LLV or POV, collects funds and receipts for accountable mail, picks up any outgoing mail from customers
- Returns to station with outgoing mail collected, undeliverable mail, and money and receipts to office to close out with clerk or supervisors.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Medical Records-Surgery Scheduler
ORTHOPEDIC ASSOCIATES
Saint Augustine, FL
01.2008 - 01.2011
- Scheduled Surgery for 10 Physicians, answering multi-line phones, checked in patients, collected co- payments, prepared charts, verified all signatures, and other information completed, acquire anything missing from nurses & surgeons, then scan all charts into system, help with patient transportation to and from surgery center, coordinate with physicians office for follow-ups, etc., Some insurance verification, & also made sure physicians had everything for their upcoming surgeries
- Completing all required training as required including but not limited to CPR CERTIFICATION, Safety, and Emergency courses
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Sales Merchandiser
Coke Florida
Saint Augustine, FL
08.2023 - 03.2026
- Enhanced product visibility through strategic placement in high-traffic retail areas.
- Assisted in inventory management by restocking shelves and conducting regular audits.
- Collaborated with sales team to ensure alignment on promotional displays and product launches.
- Implemented effective merchandising techniques to drive customer engagement and sales growth.
- Trained new staff on merchandising standards, enhancing overall team performance and efficiency.
- Developed relationships with store managers to optimize display placements and promotional activities.
- Analyzed market trends to identify opportunities for improved product positioning and sales strategies.
- Monitored competitor activity to adjust merchandising strategies, maintaining competitive edge in market.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Facilitated open lines of communication between retail partners and corporate headquarters, providing valuable feedback on various aspects of the business such as product performance, pricing adjustments, or promotional campaigns.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Implemented effective loss prevention measures to minimize shrinkage and protect company assets.
- Consistently met or exceeded assigned monthly sales targets through diligent planning efforts coupled with exceptional interpersonal skills when interfacing with clients.
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Resolved potential conflicts among team members by mediating discussions while focusing on common goals; fostering a cohesive work environment among peers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Collaborated with sales team to identify and fulfill customer needs.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Evaluated product quality and vendor performance to maintain quality standards.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Education
Associate of Science - Psychology
Vincennes University
Vincennes, IndianaHigh School Diploma -
South Terrebonne High School
Bourg, LAHigh School Diploma -
Florida Community College
Jacksonville, Florida04-1989
Skills
- Accounting (10 years)
- Assistant Manager (3 years)
- Hiring (10 years)
- Inventory (5 years)
- Inventory Management
- Employee management (10 years), Payroll
- Microsoft Excel, Word
- POS
- Retail sales
- Surgery Scheduling, Operations
- Critical Thinking
- Training Junior Team Members
- Customer Inquiries
- Undeliverable Mail Handling
- Customer Satisfaction
- Creative Solutions
- Postal Regulations
- Post Office Operations
- Complex Problem-Solving
- Device Scanning
- Customer Experience
- Incident Reporting
- Hazardous Materials
- Public Service
- Order Fulfillment
- Client Support
- Administrative Support
- Product Knowledge
- Operational Efficiency
- Safety Meetings
- Business Operations
- Routing Accuracy
- Accurate Documentation
- Basic Maintenance
- Daily Vehicle Inspections
- Team Management
- Office Cleaning
- Logistics Operations
- Quality Processes
- Managing Time
- Resolving Shipping and Delivery Problems
- Excellent Driving Record
- Standards Compliance
- Infection Control Procedures
- Safety Requirements
- Safe Vehicle Operations
- Global Positioning Systems (GPS)
- Government Regulations
- Safety Techniques
- Company Guidelines
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- ServSafe Food Protection Manager Training - Completed December 2018-Expires November 2023.
- USPS LLV Vehicle Certification Training May 2020.
ServSafe Food Protection Manager
The ServSafe Manager Certification verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness.
It protects both your employees and customers, as being exposed to rotten or contaminated food can risk the health of everyone involved. It can also contribute to the success of your business, as very little ruins the reputation of a restaurant faster than food that makes the customers sick.
Timeline
Sales Merchandiser
Coke Florida
08.2023 - 03.2026
Rural Carrier Associate
United States Postal Service
05.2020 - 05.2023
Manager
Impressed Coffee Co
01.2018 - 07.2019
Rural Carrier Associate
United States Postal Service
08.2012 - 10.2016
Medical Records-Surgery Scheduler
ORTHOPEDIC ASSOCIATES
01.2008 - 01.2011
Associate of Science - Psychology
Vincennes University
High School Diploma -
South Terrebonne High School
High School Diploma -
Florida Community College