Brittany Hunter Courtney
Virginia Beach,VA
Summary
Versatile Employee Relations Consultant well-versed in aligning policies for consistency throughout organization. Provides sound guidance on handling vast employee relations issues and performance concerns. Excellent communicator, negotiator and collaborator ensuring partnership. Prepared to offer experience in the field of Human Resources in different industries in addition to skills learned through educational background of Masters of Counseling.
Overview
10
10
years of professional experience
Work History
Employee Relations Consultant
Sentara Healthcare 40 Hrs Per Week
02.2021 - Current
- Provide consistent coaching, expertise and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with policies and procedures of the Company.
- Conduct thorough investigations of employee issues or concerns to identify and target operational and behavioral discrepancies.
- Provide guidance on FMLA, ADAAA, and accommodation requests to ensure compliance and consistency.
- Subject matter expert in regards to company polices and procedures.
- Handle complex or escalated investigations related to retaliation, harassment, discrimination, etc.
- Advise Leaders on progressive discipline procedures.
- Discover and resolved complex employee issues that affect management and business decisions.
- Guide leaders and employees through complex accommodations.
- Educate management on successful policy implementation and enforcement actions.
- Apart of Vaccine Exemption Committee, reviewed and made decisions on submissions for religious vaccine exemptions.
Associate/Employee Relations Specialist
Dollar Tree 40 Hrs Per Week
02.2019 - 02.2021
- Provide counseling, training and advise management on associate relations matters such as attendance, corrective action, general performance and conduct related concerns to improve performance and consistency
- Drafted, reviewed and provide guidance on corrective actions, performance improvement plans and termination requests.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Investigated complex associate issues by reviewing documentation, footage and interviewing associates to form resolutions. All while maintaining documentation to support outcomes
- Oversaw and conducted investigations into discrimination, sexual harassment or other workplace claims
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigative actions to reach resolution
- Assist in investigation of EEOC claims, lawsuits and response to DOL claims to ensure compliance
- Perform audits of investigations cases for completion and thoroughness to ensure compliance and find trends
- Provide guidance on FMLA, ADAAA, and accommodation requests to ensure compliance and consistency
- Subject matter expert on accommodations
- Responsible for over seeing multiple zones encompassing multiple regions and partnering with 9-13 Regional HR Managers
Human Resource Specialist
Sentra Healthcare 40 Hrs Per Week
05.2017 - 02.2019
- Responsible for conducting detailed investigations to complex employee relations issues and making recommendations that are in alignment with company policy and mission
- Interpret and give guidance on policies, programs and procedures related to Employee Relations
- Reviewed and provided guidance on corrective actions pertaining to performance, attendance, policy violations etc
- Prepare written materials for documentation and conveying information
- Present in leadership training courses
- Responsible for unemployment claims process and subject matter expert
- Partner with both leaders and employee on issues experienced to form resolutions
- Assisted and guided individuals with annual performance reviews
- Involved in system wide project in order to engage employee compliance with annual required training
- Subject matter expert for social media concerns as well as 1800 compliance complaints. Ensuring thorough investigation and outcomes in compliance with company policies and procedures
Human Resource Associate
Sentara Healthcare 40 Hrs Per Week
08.2016 - 05.2017
- Manage employee inquires effectively and efficiently while providing answers to written, telephonic, electronic, and personal inquiries in complex, fast-paced and challenging environment
- Provide sufficient information to enable employees to determine most appropriate selections for enrolling in their benefits during annual open enrollment period
- Maintains appropriate documentation and records for general HR-related cases in Human Resource Management system Help Desk and HRIS system PeopleSoft
- Responsible for documentation and research needed to respond to unemployment claims, as well as knowledge of accompanying policies used
- Knowledge in using electronic record systems, such as OnBase, to research employee records to pull needed information or to scan new information to these files
- Participation in many system wide projects such as Members of Teams Survey/MOT Hall of Fame and Annual Required Training
- Assist in training of new team members on processes, policies, and procedures used in department
- Responsible for inputting of employee documentation such as Employee Activity Reports/memos, grievance information, and resignation letter into appropriate system such as Peoplesoft, Helpdesk and OnBase
- Experience in researching/investing employees concerns and/or issues to assist in resolution and/or escalation to appropriate channels.
Soccer Coach
Virginia Rush Soccer Club
08.2013 - Current
- Act as positive role model for team participants and community
- Responsible for managing between 13-18 players
- Build strong rapport with athletes and assistants before, during and after coaching seasons
- Teach range of sport-specific skills in clear, safe manner
Education
Master of Science - Counseling
Old Dominion University
2014
Bachelor of Science - Psychology
Southern Wesleyan University
2012
Skills
- Exceptional leadership skills
- Highly organized
- Strong communication skills
- Dependable and reliable
- Completion of tasks in effective, efficient, and timely manner
- Exceptional attention to detail
- Questioning attitude to gain clear and accurate understanding of information
References
References Available by Request
Timeline
Employee Relations Consultant
Sentara Healthcare 40 Hrs Per Week
02.2021 - Current
Associate/Employee Relations Specialist
Dollar Tree 40 Hrs Per Week
02.2019 - 02.2021
Human Resource Specialist
Sentra Healthcare 40 Hrs Per Week
05.2017 - 02.2019
Human Resource Associate
Sentara Healthcare 40 Hrs Per Week
08.2016 - 05.2017
Soccer Coach
Virginia Rush Soccer Club
08.2013 - Current
Master of Science - Counseling
Old Dominion University
Bachelor of Science - Psychology
Southern Wesleyan University
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