Brittany Lanier
Reporting Specialist
Rancho Cucamonga,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Contract Reporting Specialist
Southland Transit Inc
01.2022 - Current
- Consistently met deadlines for high-priority reports, enabling informed decisions in a timely manner.
- Proactively addressed potential issues with contract data by implementing validation checks and conducting thorough reviews before report submission.
- Leveraged advanced Excel/ Microsoft skills for efficient data manipulation, generating insightful reports that supported strategic planning initiatives.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Collaborated with HR on hiring and onboarding staff, managing onboarding documents, and payroll oversight.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
Dispatcher
Southland Transit Inc
09.2017 - 01.2022
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Bus Driver
Mv Transportation Inc.
07.2017 - 09.2017
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
Membership Clerk
Sam's Club
09.2014 - 08.2017
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Cultivated positive relationships with vendors involved in membership services delivery by working closely during event planning phases.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
- Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Criminal Justice
California State University - Dominguez Hills
Carson, CA 05.2001 -
High School Diploma -
Pomona High School
Pomona, CA 05.2001 -
Skills
Business Intelligence
Timeline
Contract Reporting Specialist
Southland Transit Inc
01.2022 - Current
Dispatcher
Southland Transit Inc
09.2017 - 01.2022
Bus Driver
Mv Transportation Inc.
07.2017 - 09.2017
Membership Clerk
Sam's Club
09.2014 - 08.2017
No Degree - Criminal Justice
California State University - Dominguez Hills
05.2001 -
High School Diploma -
Pomona High School
05.2001 -
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