Brittany 'Lily' Nicolai
San Antonio,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and retention at Amazing Lash Studio through expert lash styling knowledge and exceptional customer service. Skilled in time management and lash retention strategies, achieving a high rate of repeat clients. Demonstrates patience and empathy, ensuring personalized care and long-lasting results. Friendly, service-oriented Lash Consultant with 2 years of experience making women look and feel beautiful. Built rapport with customers quickly, leading to loyal base and high rate of repeat business. Skilled with sales and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lash Consultant
Amazing Lash Studio
2024.05 - Current
- Provided thorough aftercare instructions to clients, promoting proper maintenance for long-lasting results.
- Delivered exceptional customer service, resulting in a high rate of repeat clients and increased referrals.
- Continuously upgraded skills through professional development opportunities, staying current with industry trends.
- Utilized social media platforms effectively for promotion, generating new leads, and increasing brand awareness within the community.
- Assisted clients in selection of lash length and color to create desired effects.
Server
Mad Dog's British Pub
2023.01 - 2024.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
PINK - Victoria's Secret
2019.01 - 2022.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bartender
Deol Bar
2015.04 - 2018.01
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Model
Gilly Hicks
2012.06 - 2015.01
- Adapted quickly to changing environments for continued professionalism under pressure.
Education
Certificate - Esthetician
Palo Alto College
San Antonio, TX12.2024
Associate of Arts - Business
Northeast Lakeview College
Universal City, TX05.2022
Skills
Patience and Empathy
Lash Removal Techniques
Lash Retention Strategies
Eye Shape Analysis
Professionalism and Etiquette
Continuing Education Commitment
Makeup and Lashes
Allergy awareness
Proper Sanitation Practices
Lash Styling Knowledge
Appointment Scheduling
Volume Lashing Proficiency
Mega Volume Lashing Proficiency
Attention to Detail
Time Management
Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Esthetician License - Texas Board of Cosmetology. License #1967834
Timeline
Lash Consultant
Amazing Lash Studio
2024.05 - Current
Server
Mad Dog's British Pub
2023.01 - 2024.04
Sales Associate
PINK - Victoria's Secret
2019.01 - 2022.12
Bartender
Deol Bar
2015.04 - 2018.01
Model
Gilly Hicks
2012.06 - 2015.01
Certificate - Esthetician
Palo Alto College
Associate of Arts - Business
Northeast Lakeview College
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Esthetician License - Texas Board of Cosmetology. License #1967834
Similar Profiles
Melissa SerranoMelissa Serrano
Management at HWW LASH II - AMAZING LASH STUDIOManagement at HWW LASH II - AMAZING LASH STUDIO
Jaclyn BaillieJaclyn Baillie
Receptionist at Amazing Lash StudioReceptionist at Amazing Lash Studio
Tatiana DunlapTatiana Dunlap
Receptionist at Amazing Lash StudioReceptionist at Amazing Lash Studio